AnsweredAssumed Answered

Assignee not clearing when not a member of group selected.

Question asked by KevinG. Employee on Mar 17, 2015
Latest reply on Mar 18, 2015 by KevinG.

Environment:

SDM 12.7 CUM2 on Windows 2008 and MS SQL 2008

Editing an Incident and changing the group using the Lookup Link and selecting a group from the list clears the assignee if it is not a member.  However, if the user starts typing the name of the group and selects one of the options from the auto suggest and tabs out of the filed, the assignee does not get cleared.  Once the Incident is saved, the assignee is cleared, but the user does not see it until after the save.  Does anyone know why using the auto suggest list doesn't clear the field like using the lookup does?

 

Thanks,

Kevin

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