Collection and creation of ROI Metrics

Discussion created by jamesdunn on Mar 18, 2015
Latest reply on Mar 31, 2015 by Catherine Schuman



As work gets done on more virtual services there seems to be an increasing ask to capture the benefits of all of the work we've done.


I'm wondering if there is a standard model which can be applied to creation of RoI metrics for performance and functional testing using virtual services.


We understand it has to be done on a case-by-case basis but after delivery of services we don't have an easy means to track exact # of use of a virtual service per month (ie. 2.5m transactions to service XYZ in Jan 2015)..


The database storing this information collects and captures the totals, so we have a great number nearing billions of transactions, but it might not be a reasonable statement to make that we have actually saved some sort of $ per txn value.


Is there any work being done to create an ongoing metric collection/capture solution for the VSE's use so that we can properly report on the true benefits of our services?