In CA SD we have an option to search for incident/requests/change tickets etc, which is in the top right corner of the page.(PFA screenshot).
The problem I'm facing here is, whenever I enter a ticket id I can't determine if its request or incident ticket. So, for this I have to select "incident" or "request" from the
object type selection drop-down box. I want to modify the drop down option and combine Incident & Request as a single option. Can sum1 suggest me to do this?
Also, can someone let me know how to change the ticket id series for Request & Incident(like Incident starts from Ixxxxx and Request from Rxxxx). I have tried sequence number option but it doesn't help.