Would like to get all unresolved calls of previous month to be taken forward to next month with new time stamp in open date time based on work shift time designed in tool. For ex: if a call in not resolved in Jan month , it should be carry forward to Feb month and new open date time should be work shift start time.
Pl. let me know the feasibility of having this in BOXI report
Attached sample report FYR.
Pl. reach me in case of any clarification require