Call truncate feasibility In SD BOXI

Discussion created by S.Vigneshkumar on Mar 23, 2015
Latest reply on Apr 3, 2015 by Chris_Hackett



Would like to get all unresolved calls of previous month to be taken forward to next month with new time stamp in open date time based on work shift time designed in tool. For ex: if a call in not resolved in Jan month , it should be carry forward to Feb month and new open date time should be work shift start time.


Pl. let me know the feasibility of having this in BOXI report


Attached sample report FYR.


Pl. reach me in case of any clarification require