CA Service Desk Manager r12.9
It's been a while but I got something and I thought I should reach out to the forum and get some feedback...
I got a Group (say Gr1) which has 3 memebers User1, User2 and User3
Deactivated User3.. but did not detach from the Group.
Created a Survey.
Created an Incident where Gr1 is affected end user.
Closed the Incident and what do I see in the acitivty log: Survey sent to all the users.
i tested this on r12.9 OOTB and CUm1 both.
do you see this happening in your environment too? is this a big or functinality?