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Survey Emails to inactive contacts

Question asked by sudip.bhowmik on Mar 24, 2015
Latest reply on May 5, 2015 by sudip.bhowmik

CA Service Desk Manager r12.9

 

It's been a while but I got something and I thought I should reach out to the forum and get some feedback...

 

I got a Group (say Gr1) which has 3 memebers User1, User2 and User3

 

Deactivated User3.. but did not detach from the Group.

 

Created a Survey.

 

Created an Incident where Gr1 is affected end user.

 

Closed the Incident and what do I see in the acitivty log: Survey sent to all the users.

 

i tested this on r12.9 OOTB and CUm1 both.

 

do you see this happening in your environment too? is this a big or functinality?

 

thanks

Sudip

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