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Unified Self Service Integration with SDM

Question asked by sharamateti on Mar 25, 2015
Latest reply on Jul 11, 2017 by Raghu.Rudraraju

Hello Team,

 

We have installed catalog and service desk on different servers from CA Service Management now trying to install and integrate the USS with both Catalog and servicedesk however the integration always fails with the below information in the logs. Could any one help me to get some idea to fix this issue.

 

2015/03/25 16.13.21.880 INFO  [DeployThread: Integrating the Products] [ConfigureOSOPWithSDM] Configuring Unified Self-Service with CA Service Desk Manager

2015/03/25 16.13.21.880 INFO  [DeployThread: Integrating the Products] [ConfigureOSOPWithSDM] downloading the certificate File from DB

2015/03/25 16.13.21.880 ERROR [DeployThread: Integrating the Products] [ConfigureOSOPWithSDM] Caught Exception

java.lang.NumberFormatException: For input string: ""

at java.lang.NumberFormatException.forInputString(Unknown Source)

at java.lang.Long.parseLong(Unknown Source)

at java.lang.Long.parseLong(Unknown Source)

at com.ca.smsi.installui.integration.tasks.ConfigureOSOPWithSDM.downloadSDMCertFromDB(ConfigureOSOPWithSDM.java:314)

at com.ca.smsi.installui.integration.tasks.ConfigureOSOPWithSDM.configureOSOPWithSDMDetails(ConfigureOSOPWithSDM.java:142)

at com.ca.smsi.installui.integration.tasks.ConfigureOSOPWithSDM.run(ConfigureOSOPWithSDM.java:76)

at com.ca.smsi.installui.tasks.AutoIntegrateTask.run(AutoIntegrateTask.java:140)

at com.ca.smsi.wizard.task.Task.start(Task.java:222)

at com.ca.smsi.installcore.DeployThread.run(DeployThread.java:455)

2015/03/25 16.13.21.881 ERROR [DeployThread: Integrating the Products] [ConfigureOSOPWithSDM] Download of SDM Policy failed.

2015/03/25 16.13.21.881 ERROR [DeployThread: Integrating the Products] [ConfigureOSOPWithSDM] Unable to update CA Service Desk Manager dataset in Unified Self-Service.

2015/03/25 16.13.21.887 ERROR [DeployThread: Integrating the Products] [ConfigureOSOPWithSDM] Configuration of Unified Self-Service with CA Service Desk Manager failed.

2015/03/25 16.13.21.888 ERROR [DeployThread: Integrating the Products] [AutoIntegrateTask] Error occured during intergration task : Configuration of Unified Self-Service with CA Service Desk Manager failed.

 

 

 

 

Appreciate any clue to fix issue would be of great.

 

Regards,

Sharath.M

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