Symantec Access Management

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  • 1.  EEM install failure after removal

    Posted Mar 27, 2015 09:29 AM

    succesfully installed EEM then crudely removed it by deleting the CA directory after messing up the failover settings and now I cannot reinstall EEM and it states igateway failed in the igateway log I see.

     

    I have tried removing env variables and DSA usr and eitr grp also but I still get the same message ...

     

    -sh-4.1$ cat igwinstall.log

     

    ============== Install Started @ Fri Mar 27 16:08:00 AEDT 2015 ======================

    [16:08:00 AEDT] export_profile(): [CASHCOMP]=/opt/CA/SharedComponents

    [16:08:00 AEDT] export_profile(): [IGW_LOC]=/opt/CA/SharedComponents/iTechnology

    [16:08:00 AEDT] check_upgrade(): OK to upgrade. Continuing ...

    [16:08:00 AEDT] cleanup_files(): Removing... temporary files from [/tmp/igateway_150327]

    [16:08:00 AEDT] iGateway has been installed using build bundled with library built on 2.4 kernel

    [16:08:00 AEDT] and this iGateway build is bundled with library built on 2.6 kernel, Upgrade may cause

    [16:08:00 AEDT] your components not to work, So Exiting the iGateway Upgrade...



  • 2.  Re: EEM install failure after removal
    Best Answer

    Broadcom Employee
    Posted Mar 30, 2015 02:17 AM

    Hi,

     

    As the EEM installation is messed-up you can go with force uninstall of EEM.

     

    ./eiamuninstall -DFORCE_UNINSTALL=true

     

    Which should remove everything.

     

    Then do a fresh install of EEM. See how that works.

    Thanks,

    -Gopi



  • 3.  Re: EEM install failure after removal

    Broadcom Employee
    Posted Apr 08, 2015 01:34 AM

    Marking this thread as resolved.



  • 4.  Re: EEM install failure after removal

    Posted Oct 23, 2018 05:20 PM

    I don't think this applies to the newer version of EEM.

     

    Uninstall gave no issue upon using this "./eiamuninstall -DFORCE_UNINSTALL=true", 

    but couldn't reinstall after that.  Installer still thinks there is still EEM presence on the server -- gives options to Add or Remove component (instead of just Fresh install option)



  • 5.  Re: EEM install failure after removal

    Broadcom Employee
    Posted Oct 24, 2018 05:42 AM

    What is the EEM version on which you ran this command?



  • 6.  Re: EEM install failure after removal

    Posted Jan 08, 2019 05:20 AM

    could you please help on this error.

     

    D:\EEMSetup\EEMCertUtilities>EEMCertUtilities.exe 10.121.2.79 APM eiamadmin ca123ca4 ca123ca$
    2019-01-08 15:30:38,586 [4592] ERROR com.ca.eiam.cpoz.PozFactory - attachPoz - unable to attach

    [Attach Error: PozError, Attach Error: PozError, PE_EXCEPTION Exception, PozFactory.attach: unable to attach, PozFactory.attachPoz: error invoking iPoz.ClientAttach on ho
    Admin, APM]
    com.ca.eiam.SafeException: EE_POZERROR Repository Error ---> com.ca.eiam.cpoz.PozException: PozFactory.attach: unable to attach
    at com.ca.eiam.cpoz.PozFactory.attachPoz()
    at com.ca.eiam.SafeContext.attach(String applicationInstance, SafeSession session)
    --- End of inner exception stack trace ---
    at com.ca.eiam.SafeContext.attach(String applicationInstance, SafeSession session)
    at CA.Applications.EEMCertUtilities.EEMCertCreator.CreateEEMCertificate() in C:\Anderson2 Build\Source\SwCM\CA\Applications\CommonInstaller\ITAMWixInstaller\EEMCertUti
    ne 149
    at CA.Applications.EEMCertUtilities.EEMCertCreator.Main(String[] args) in C:\Anderson2 Build\Source\SwCM\CA\Applications\CommonInstaller\ITAMWixInstaller\EEMCertUtilit
    87
    at com.ca.eiam.SafeContext.attach(String applicationInstance, SafeSession session)
    at CA.Applications.EEMCertUtilities.EEMCertCreator.CreateEEMCertificate() in C:\Anderson2 Build\Source\SwCM\CA\Applications\CommonInstaller\ITAMWixInstaller\EEMCertUti
    ne 149
    at CA.Applications.EEMCertUtilities.EEMCertCreator.Main(String[] args) in C:\Anderson2 Build\Source\SwCM\CA\Applications\CommonInstaller\ITAMWixInstaller\EEMCertUtilit
    87

    D:\EEMSetup\EEMCertUtilities>