DX NetOps

Hi All,

we have a situation where we are currently log Alarms automatically using SANM policies and Alarm Notifier to our call logging software which works fine with logging and updating calls and closing them after.

However it has been asked that we utilise the Trouble ticket field in Spectrum and have it auto populated with the call reference. As not all our alarms are auto generated we have utilised the email function to send the alarms to specific addresses for the alarms not covered by Alarm notifier.

Initially I started reading up on the Southbound Gateway, however it have become apparent that this might not be the best way forward as incoming traps from it target specific models rather then the alarms on the models.

So i was wondering if anyone else has done this and how, or a nudge in the right direction, sadly our ITSM system is not Service Desk so not inbuilt integration module for us. (we primarily use Service Now, but also Resolver as well).

Cheers

Dan

Been looking at a couple of options was wondering if anyone knows if its possible to start a CLI session (uinsg the vnmsh) from a machine that does not have spectrum installed.

It's documented in Distributed Spectroserver Admin PDF.  Look for the section titled Move CA Spectrum Utilities to Another Computer.

Page 28 of the Web API guide. Use the PUT method to update the alarm

e.g.

curl -u 'username:password' -X PUT -H "Content-Type:application/xml" 'http://localhost/spectrum/restful/alarms/ALARMID?&attr=0x12022&val=TICKETNUMBER'