AnsweredAssumed Answered

sense of gold brick

Question asked by herma13 Employee on Apr 9, 2015
Latest reply on May 4, 2015 by sorjo01

Hi,

 

can anyone explain the sense of the gold brick to me? I can see benefit in the idea of this, but not in the way it is done in Catalog (I tried it with 14.1)

1. In catalog I have the possibility to associate CIs to Services.

    Question: Why CIs and not Models? Every time a new CI is added to the MDB I would have to associate it to the Service.

 

2. When it then comes to fulfillment and I click on the goldbrick icon, APM opens and I can fulfill from inventory.

    Question: Why can I in this mask assign any CI to the request independent from what I configured in CI - Service association? I would assume, when I associate printer CIs to the "Procure Printer" Service, that I also only can fulfill this request with printers and not with, lets say Smartphones.

As it works right now, I see no sense in the CI - Service association.

And another question: Is there any way to see witch CI was assigned to witch service?

 

Thanks and best regards,

Markus

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