DX Application Performance Management

Hi Davis,

Do you have the installer for SQL Database agent 64 bit and 32 bit?

Thank you in advance

Thank you.

You get it with your downloads. DPM is no longer available after 9.6.

Hi Hiko,

I dont have one   We are still using the  later version of APM.

I just want to know if you have there the installer.

Thank you in advance.

(you are the one that answer my phone call a while ago?)

Regards,

Arwin

What version of APM do you have?

It should be available on the support site with your other APM download files.

Check the manifest PDF file (COV*.pdf) for each APM version and look for it there.

HI Hiko,

I have CA Introscope 9.5.1.0.

Im not the one who downloaded it. the who downloaded it is no longer working on our project that uses this tool.

If you can just give me that pdf file

Thanks,

Arwin

Hi Hiko,

I cant see a download link here,

How can i download the installer?

Do you have the link?

Thanks,

Arwin

show me a screenshot of what you see when you go to your download page.

if your maintenance agreement is current, you should see exactly the same thing i just posted.

I dont have screenshot to give to you as i only see the pdf file.

My past Collegue is the one who downloaded the agents and he is no longer in our team

This is his name andreas.berberich@accenture.com

Thanks,

Arwin

I would first try to go to https://support.ca.com and log in using your same credentials you use of Communities.

If you are logged in now, it should automatically use your cached credentials.

Once you get to the support page, hover your mouse over the Download Center arrow and choose "Download Products".

After you're redirected, type in "CA Application Performance Management - MULTIPLATFORM" and choose your APM Release, Gen level, then search.

If after all that you still do not see the software, you will need to contact CustomerCare and let them know your fulfillment is missing software.

Make sure your profile has your company's SiteID attached.

You can check this by checking your "My Profile" setup.

You will find it under the "CA Support" tab in your profile.