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Incident Page for Service Desk Manager 14.1 cumulative#1 Updated

Question asked by kanmr01 Employee on Apr 24, 2015

Hi All,

  

Incident page for Service Desk Manager 14.1 cumulative#1 has been updated with the following information:

 

Link :   http://www.ca.com/us/support/ca-support-online/product-content/recommended-reading/product-related-technical-information/reported-incidents-with-first-cumulative-patches-of-ca-service-desk-r14_1.aspx

   

Incident 1: Product Defect - PAGE MAY HANG WHILE TRYING TO EDIT A ROLE

 

After applying the first set of cumulative published patches for Service

Desk Manager 14.1, Service Desk Manager Administrators are not able to edit a

Role as the page hangs.

 

The following error messages can be seen in the Service Desk standard log

file:

 

"web:local 4744 ERROR pcexec.c 5523 Attempt to call unknown method check_SQ"

"web:local4744 ERROR pcexec.c 6403 Spell interp failed at freeaccess.spl:28620:handle_updatable_form: Attempt to call unknown function check_SQ"

 

Steps to reproduce:

1. Log into Service Desk Manager as Administrator.

2. Navigate to 'Administration' tab > 'Security and Role management' >

    'Role Management' > 'Role List'.

3. Click on 'Administrator' role.

4. On the 'Administrator' role detail page, click on Edit button.

5. Make changes(if any) and Click 'Save'.

 

Result:

 

The page hangs and the following error messages can be seen in the

Service Desk standard log file:

 

"web:local 4744 ERROR pcexec.c 5523 Attempt to call unknown method check_SQ"

 

"web:local 4744 ERROR pcexec.c 6403 Spell interp failed at  freeaccess.spl:28620:handle_updatable_form: Attempt to call unknown function check_SQ"

 

Note:

 

The problem may appear on a few other 'Knowledge Tools' administrator related

functionality in the User Interface that was working prior to the first set

of cumulative published patches for Service Desk Manager 14.1.

For example: KT_EXPORT/IMPORT, REPORT_CARD, APPROVAL PROCESS DELETE and

RESET, REJECT, UNPUBLISH etc.

 

Correction:

USRD 3229 - PAGE MAY HANG WHILE TRYING TO EDIT A ROLE

 

Windows: RO80745
Linux:   RO80746
Solaris: RO80747
AIX:     RO80748

 

http://www.ca.com/us/support/ca-support-online/product-content/recommended-reading/technical-document-index/ca-service-desk-manager-14-1-solutions-patches.aspx

 

With Regards,

Mridula Kanwar


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