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SDM 12.5 - Email flooding causing a showstopper

Question asked by vorlon15 on Apr 26, 2015
Latest reply on Apr 30, 2015 by vorlon15

We are running ServiceDesk Manager r12.5, over the weekend it was turned off for 20 hours.

When it came back up it started to send out every notification ever created.  not_log has over 1.2mil entries -

so this is killing the email system and slowing SDM - we have blocked sdm from sending mail to prevent

both systems from tanking.


I have confirmed that System_AHD_generated is active and UUID is 793ED69B4E87A545BD8E911834D829FC
is also the number in the ascii,dat and the database.


I need a way to convince SDM that all its notifications have been sent even if this means a data fix to

not_log.  Does anyone have any ideas?  I can't have my notifications off forever.  HELP