We have resolution code as a required field upon changing the Incident status to closed and resolved. On our employee forms we have code that will bring this field to the request_status_transition.htmpl and request_status_change.htmpl forms. On the employee interface it will automatically select the resolution code Resolved By Customer. When an Analyst selects a resolution code it will instead make that visible to the employee but give them the option to change it to Resolved By Customer. Due to this behavior, I was wondering if anyone is aware of how to make the field hidden?
<PDM_MACRO name=dtlDropdown hdr="Resolution Code" attr="resolution_code" colspan="1" default="Resolved By Customer" make_required="yes" size="20" whereclause="sym = 'Resolved By Customer'">