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SDM 12.1 - Workaround for Summary/Detail Reports 'hang' in IE 11?

Question asked by jw1 on Apr 27, 2015
Latest reply on Apr 28, 2015 by jw1

The customer is some time away from being able to upgrade their SDM release but are getting updated desktops with Windows 8.1 with its built-in default of IE 11.

 

The issue is that running either Summary or Detail reports from the web interface results in an initial pop-up "In Progress" window and then no further action.  No errors or timeouts - just no reports.  The rest of the interface is not affected at this point.

 

I know this isn't a supported combination but we are trying to assist with any workarounds from the Community.  We know IE 9 and 10 do not display this issue but we have found no way to install these on Windows 8.1 (as opposed to Windows 8).

 

Things we have tried:

 

1. Chrome.  Their supported version of Chrome (most are 25 or later) is not recognized by SDM and displays the 'PDA' interface by default.  I can't locate any Chrome specific configurations on the Communities.

2. Firefox is not supported in their environment.

3. VM of Windows 8 with IE 10.  This works as a proof of concept but the desktops (and IT) do not have the resources to run even a bare-bones VM.

4.  IE 11 settings:

- Compatibility Mode

- Enterprise Mode

- F12 Emulation Modes - all variations on Document Mode, Browser Profile, and User Agent String.

 

Any ideas would be appreciated.

 

thanks,

 

J.W.

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