CA Service Management

  • 1.  Carriage Return in description field- GRLoader

    Posted Apr 28, 2015 07:20 AM

    Hi Folks,

     

    Could not find anyway to load the description field data (With carriage return) using GRLoader. Tried giving \\0012 at the end of each line but the the data loaded with \\0012 suffixed for each line.

    Please suggest and post your thoughts.



  • 2.  Re: Carriage Return in description field- GRLoader

    Posted May 04, 2015 02:51 PM

    Any thoughts for Anusha?

     

    Thanks

     

    Carriage Return in description field- GRLoader

     

    Hi Folks,

     

    Could not find anyway to load the description field data (With carriage return) using GRLoader. Tried giving \\0012 at the end of each line but the the data loaded with \\0012 suffixed for each line.

    Please suggest and post your thoughts.



  • 3.  Re: Carriage Return in description field- GRLoader

    Posted May 05, 2015 02:29 AM

    Tired adding the <br /> inside the <!{CDATA]]> for description field data but no luck.



  • 4.  Re: Carriage Return in description field- GRLoader

    Posted May 05, 2015 03:54 AM

    Hi Anusha,

     

    1. Can you give us more details as to why you need the "carriage returns"? Is this for cosmetic (i.e. formatting, easier reading) purposes?

     

    2. If you enter the carriage returns via the GUI directly, are they retained?

     

    Kind Regards,

    Brian



  • 5.  Re: Carriage Return in description field- GRLoader

    Posted May 18, 2015 06:28 AM

    Hi Brian,

     

    Thanks for your reply!! This is for easy reading. If i use GUI it works.

     

    Thanks!

     

    Regards,

    Anusha



  • 6.  Re: Carriage Return in description field- GRLoader

    Posted May 18, 2015 08:08 AM

    Hello Anusha

    CHAR(13) is the Line break or Line Feed for Excel in Windows. Can you specify this in your input file (Hope its excel)

     

    Regards

    Nas



  • 7.  Re: Carriage Return in description field- GRLoader

    Posted May 27, 2015 03:12 AM

    HI Nas,

     

    I tried this but CHAR(13) loaded as a string.



  • 8.  Re: Carriage Return in description field- GRLoader

    Posted May 27, 2015 07:34 AM

    This is starting to look like it is not possible. Have you logged an official Support Case? May be worth checking with Sustaining Engineering or Development if this is possible OOTB...



  • 9.  Re: Carriage Return in description field- GRLoader

    Posted May 27, 2015 11:18 AM

    Hi Anusha.

    I used the following input file:

    <?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
    <GRLoader>
      <ci>
        <id>D0AAB074691E3925A51887E0B25662D6</id>
        <description>Hello
    Mikel</description>
      </ci>
    </GRLoader>
    

    And this worked just fine....

    Hope that helps.

    Kind regards

    ...........Michael



  • 10.  Re: Carriage Return in description field- GRLoader

    Posted Jul 23, 2015 10:42 AM

    Thanks for sharing Michael.