AnsweredAssumed Answered

Automatic Ticket creation in Service Desk

Question asked by Manivannan.7.s on Apr 29, 2015
Latest reply on Mar 22, 2017 by Grant Bruneau

Hi All,


In our environment we are using service desk 12.9 and if it possible to create automatic incident/service request/Change order based on the customer email.


Could any one advice it is possible and if possible please provide the document.