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How to generate tickets through email in sdm  12.9?

Question asked by La-Qa on May 6, 2015
Latest reply on May 11, 2015 by Gutis

Hello CA support

 

please, help me on this, i need to open ticket by sending email, what is the format ,?how can i achieve this?what configurations are needed in servicedesk administration.

 

Awaits your prompt response

 

Thanks

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