Hello SD Experts
I am facing attachment issue while uploading in tickets.i have attached screenshot.
i have 5 tenants in sdm, 2 tenants were using sdm from past 2 year and no issue with attachment,i just expanded it to 4 more tenants and from those tenants i m facing attachment uploading issue, i just created repository tenants in administration>attachments to upload documents by selecting respective repository from attachment window in ticket.
by default repository i.e servicedesk, these 4 new tenants not able to work on attachment uploading while old 2 tenants are working fine with default servicedesk repository.
The repository which i created works on for employee role only, means only user which has employe role can attach docmnts successfulyy, but analyst cant attache file and got error whihc i attached here.
please tell what should i doo that it will work for analyst role also,