Gen EDGE

I installed the new installation CA GEN8.5 on windows server 2012 then configure the installation  to work as CSE  when I try to run generation from the tool set  it fail to launch Build tool  and crashed I used Microsoft Visual Studio 2012

Problem signature:

  Problem Event Name:     APPCRASH

  Application Name:       iefim.exe

  Application Version:    8.5.0.5166

  Application Timestamp:  519e4c5f

  Fault Module Name:      MSVCR100.dll

  Fault Module Version:   10.0.40219.325

  Fault Module Timestamp: 4df2be1e

  Exception Code: c0000005

  Exception Offset:       00002bd9

  OS Version:    6.2.9200.2.0.0.272.7

  Locale ID:     1033

  Additional Information 1:        5861

  Additional Information 2:        5861822e1919d7c014bbb064c64908b2

  Additional Information 3:        1a2a

  Additional Information 4:        1a2aa8e38ac8adbb6fe1e594fa623c2e

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You really need to report this to CA customer support.

From your question, I'm not sure why you mentioned the CSE as it sounds like you are trying to do build from the toolset so the CSE has not bearing on the generation and build.

John,

I checked and the user did raise a case for this problem. It looks like the root cause is no Java runtime installed and required Gen 8.5 environment variable GEN85JRE not set. However from my testing that should not cause a toolset crash and the BT should just fail to launch with Error dialog "Could not open the install monitor"

mkamal1.1,

If you still have problems after correcting as per above please let us know.

Regards,

Lynn