Clarity

  • Private Community

  • 1.  Unable to XOG OUT - Other work, Project and Idea.

    Posted May 12, 2015 07:12 AM

    Hello All,

     

    We are unable to get the XOG OUT few Idea, Project and other work from v12.1 environment. We are getting Success in output but no details.


    This issue is for few investments not for all.

     

    Please find the attached input and output xml.

     

    Warm Regards,

    Angad Anand

    Attachment(s)

    zip
    Otherwork_read.xml.zip   459 B 1 version
    zip
    Otherwork_write.xml.zip   466 B 1 version


  • 2.  Re: Unable to XOG OUT - Other work, Project and Idea.

    Posted May 12, 2015 07:30 AM

    Any error you see in app-ca.log ?

     

    NJ



  • 3.  Re: Unable to XOG OUT - Other work, Project and Idea.

    Posted May 12, 2015 01:19 PM

    Hey Navdeep,

     

    We didn't get any such error for this issue. In logs everything looks normal.

     

    Warm regards,

    Angad Anand



  • 4.  Re: Unable to XOG OUT - Other work, Project and Idea.

    Posted May 19, 2015 10:47 AM

    it appears like the objectID filter is not returning any results.  i guess you have already made sure that this is correct and that there is a code for OTW-036903? 

    another thing to make sure is that you are not having some type of character set issue.  are you using the comand line XOG? or the xog client?  

    if you are on 13.3 or greater and you do not have the xog.client available in your clarity, you can always download a GUI from here https://xogbridge.itroisolutions.com/

    Hope this helps

    Federico

    fpena@itroisolutions.com



  • 5.  Re: Unable to XOG OUT - Other work, Project and Idea.

    Posted May 20, 2015 02:26 AM

    Hey Federico,

     

    Thanks for the response.

     

    I have checked ,the code OTW-036903 has the Value, the XML should not come null or empty.

     

    As we are using  13.3 Version, we are not using xog.Client. We are doing through Command line XOG.

     

    Warm regards,

    Anagd Anand



  • 6.  Re: Unable to XOG OUT - Other work, Project and Idea.

    Posted May 20, 2015 04:54 AM

    Do you have appropriate access on the Other Work ?

     

    NJ



  • 7.  Re: Unable to XOG OUT - Other work, Project and Idea.

    Posted May 24, 2015 02:35 AM

    Hey Navdeep,

     

    I am using 'xogadmin' user which has all the required access.

    Actually I am able to read (xogout) for approx 95% of otherwork, idea. I am facing this issue only for few otherowrk and Idea. SO Iguess access is not an issue.

     

    Regards,

    Angad Anand



  • 8.  Re: Unable to XOG OUT - Other work, Project and Idea.

    Posted May 24, 2015 12:51 PM

    I just noticed that you stated V12 -- I am not sure if V12 has this feature (never spend much time with V12).

     

    If you are not On-Demand, you could add a logger to see what the server is doing with your XOG request payload.

     

    Look here for how to add a logger:

     

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec573491.aspx

     

    Mine looks like this, I added a XOG appender (copy of STDOUT)

     

    Then added a category for com.niku.xog

     

     

    So when I run my client xog command I get an app-ca-xog.log file which has log entries about my xog request.

     

    V/r,

    Gene