Clarity

Hi,

I am logged into Clarity as the admin user which has the Reports - Run - All access right.

However, each time I try to run a report e.g. KPI's by Project Type, I get a message:

"RPT-0013. You do not have the proper privileges to run the report. Contact your system administrator."

When I go to the Reports server and run the KPI's by Project Type report in the CMC it runs successfully however.

Unsure as to why it will not generate from the front-end?

Hi Colin,

How long does the report takes to complete, if it's taking longer than 5 minute or so then you should try scheduling the same.

Regards

Suman Pramanik

When I run the report from the application it fails immediately with the error I mentioned.

But if I run the same report from the CMC and then check History it turns for a time, maybe 20 seconds and completes successfully.

That's strange, can you delete the user in CMC and run the create business object job and see if the error goes away,

Regards

Suman Pramanik

I think that might be the problem. I imported a BIAR file from Production into My Test environment.

When I try to run the Create Business Objects Users job it fails right away.

From the logs:

RROR 2015-05-12 09:19:05,053 [http-bio-8080-exec-494] niku.reporting (clarity:admin:199490675__9F3F43ED-9AFC-4EF3-A3D0-FFE1F5C43EB1:nmc.executeAvailReport) Trusted Shared key is not enabled.

ERROR 2015-05-12 09:19:05,056 [http-bio-8080-exec-494] xql2.xbl (clarity:admin:199490675__9F3F43ED-9AFC-4EF3-A3D0-FFE1F5C43EB1:nmc.executeAvailReport) reporting.loginException ::java.lang.Exception: reporting.loginException

  at com.niku.reporting.bo.BOReporting.login(BOReporting.java:162)

  at com.niku.reporting.bo.BOReporting.login(BOReporting.java:102)

  at com.niku.reporting.bo.BOReporting.scheduleReport(BOReporting.java:286)

  at com.niku.reporting.bo.BOReporting.executeReport(BOReporting.java:262)

  at com.niku.reporting.xbl.handlers.ExecuteReportHandler.postProcess(ExecuteReportHandler.java:39)

  at com.niku.xql2.XQLVisitor.postProcess(XQLVisitor.java:1419)

  at com.niku.union.xml.dom.DOMWalker.postProcess(DOMWalker.java:210)

  at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:94)

  at com.niku.union.xml.dom.DOMWalker.traverse(DOMWalker.java:51)

  at com.niku.xql2.handlers.TryHandler.preProcess(TryHandler.java:54)

  at com.niku.xql2.XQLVisitor.preProcess(XQLVisitor.java:1385)

  at com.niku.union.xml.dom.DOMWalker.preProcess(DOMWalker.java:194)

  at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:74)

  at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:92)

  at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:92)

  at com.niku.union.xml.dom.DOMWalker.traverse(DOMWalker.java:36)

  at com.niku.xql2.XQLProcessor.process(XQLProcessor.java:257)

  at com.niku.xql2.XQLProcessor.process(XQLProcessor.java:283)

  at com.niku.xql2.binding.ServiceControlBindingXql.processFile(ServiceControlBindingXql.java:388)

  at com.niku.xql2.binding.ServiceControlBindingXql.getDocument(ServiceControlBindingXql.java:271)

  at com.niku.xql2.binding.ServiceControlBindingXql.processRequest(ServiceControlBindingXql.java:155)

  at com.niku.union.service.ServiceControlImpl.processRequest(ServiceControlImpl.java:902)

  at com.niku.union.service.ServiceControlImpl.processRequest(ServiceControlImpl.java:212)

  at com.niku.union.web.WebServiceAdapter.processRequest(WebServiceAdapter.java:219)

  at com.niku.union.web.PortletController.processServiceRequest(PortletController.java:1419)

  at com.niku.union.web.PortletController.processAuthorizedPortlet(PortletController.java:902)

  at com.niku.union.web.PortletController.processPageActionRequest(PortletController.java:397)

  at com.niku.union.web.PortletController.processRequest(PortletController.java:164)

  at com.niku.union.web.WebActionController.processAction(WebActionController.java:1443)

  at com.niku.union.web.WebActionController.processRequest(WebActionController.java:188)

  at com.ca.clarity.uif.service.vxml.VXMLService.processRequest(VXMLService.java:453)

  at com.ca.clarity.uif.service.vxml.VXMLService.processRequest(VXMLService.java:518)

  at com.ca.clarity.uif.UIServlet.service(UIServlet.java:69)

  at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)

  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)

  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

  at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

  at com.niku.union.web.filter.ClarityContentFilter.doFilter(ClarityContentFilter.java:148)

  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

  at com.niku.union.web.filter.XSSFilter.doFilter(XSSFilter.java:69)

  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

  at com.niku.union.web.filter.GZIPResponseFilter.doFilter(GZIPResponseFilter.java:124)

  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

  at com.niku.union.web.filter.TenantSetupFilter.doFilter(TenantSetupFilter.java:61)

  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

  at com.niku.union.web.filter.CharsetFilter.doFilter(CharsetFilter.java:51)

  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

  at org.apache.catalina.filters.AddDefaultCharsetFilter.doFilter(AddDefaultCharsetFilter.java:88)

  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

  at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)

  at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)

  at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)

  at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)

  at com.niku.union.web.valves.ErrorPageRedirectValve.invoke(ErrorPageRedirectValve.java:71)

  at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)

  at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)

  at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)

  at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)

  at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)

  at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)

  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

  at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

  at java.lang.Thread.run(Thread.java:745)

Caused by: com.crystaldecisions.sdk.exception.SDKServerException: This feature has been disabled. (FWB 00009)

cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2

detail:This feature has been disabled. (FWB 00009)

The server supplied the following details: OCA_Abuse exception 10499 at [.\exceptionmapper.cpp : 67]  42079 {}

  ...This feature has been disabled. (FWB 00009) Trusted auth is not enabled

and

ERROR 2015-05-12 09:19:38,960 [http-bio-8080-exec-494] niku.reporting (clarity:admin:199490676__AD2FDDED-ED65-484B-9C63-D9D6F5489E95:nmc.executeAvailReport) Trusted Shared key is not enabled.

ERROR 2015-05-12 09:19:38,972 [http-bio-8080-exec-494] xql2.xbl (clarity:admin:199490676__AD2FDDED-ED65-484B-9C63-D9D6F5489E95:nmc.executeAvailReport) reporting.loginException ::java.lang.Exception: reporting.loginException

Importing of biar files does't change the trust auth key where it is failing, can you please input the key in cmc as well as NSA and run the job,

Regards

Suman Pramanik

Thank you Suman. The Create BusinessObjects Users job is now processing, If and when it completes I will try running a report from the front-end once again.

Thank you Colin, will wait to hear back.

Regards

Suman Pramanik

OK, so Create BusinessObjects Users jobs successfully completed.

When I try to run a Report now, the Crystal Report looks like it;s going to open.

However instead of the requested report an error appears:

looks like it has something to do with Tomcat rather than BO.

Looks like a known problem

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec561661.aspx

Regards

Suman Pramanik

Hi Colin,

Do you have the same issue if running the report from Infoview? Does it happen with IE only or all browsers?

Please check out these two Technical Docs:

Infoview error: HTTP Status 400 - Invalid path /CustomParams/CustomParams was requested
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec586950.aspx

Trying to select any SRM report within InfoView results in the following error: HTTP status 404 - /CustomParams/CustomParams.do
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec561661.aspx

Please let me know how it goes.

Kind Regards

Nika Hadzhikidi
CA Technologies
Principal Support Engineer

Once again Nika and Suman to the rescue!

I followed the instructions here http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec561661.aspx

and reports are now generating as expected.

Thanks guys!

Good to hear it worked Colin. Looks like I did not refresh the page before posting so I did not see Suman's reply