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mimic the behavior of the CNCL status in ServiceDesk

Question asked by pier-olivier.tremblay Champion on May 15, 2015
Latest reply on May 15, 2015 by pier-olivier.tremblay

Hi folks,


Is there a way to mimic the behavior of the CNCL status?


CNCL status does not require a closure_code, but the other status does.


I want the Rejected status to cancel all tasks and close the change.


Right now i’m using a transition status : To reject , i delete all task in pam and update the status to Rejected. But SDM asks for a closure_code ………………



Any help?