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Update Resolution Code/Root Cause from Close all Children form

Question asked by Grant Bruneau Champion on May 15, 2015
Latest reply on May 29, 2015 by Grant Bruneau

Hi,

 

We have resolution code/root cause required upon closure of incidents/problems.  I was wondering if anyone could provide advice on how to push out resolutions codes/root causes from the Close Children action.  On the update status form we added a drop down for both of these fields and I am able to update these fields and change the status on one incident.  This code isn't working on the Close Children form.  Any advice on how to get this to work?  Thank you!

 

Here's the code I use on request_status_change.htmpl

 

<PDM_MACRO name=dtlStartRow>

<PDM_IF "$args.type" == "I">

<PDM_MACRO name=dtlDropdown hdr="Resolution Code" attr=resolution_code lookup=no>

</PDM_IF>

<PDM_IF "$args.type" == "P">

<PDM_MACRO name=dtlHier hdr="Root Cause" attr=rootcause>

</PDM_IF>

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