CA Service Management

Hi Team,

In the home page for Employee Role, there is a list of open and closed incidents. When we click on the list of closed incidents, a list of closed incidents are shown. When we select a particular incident, Incident Detail page for that incident is shown. Now on that page, on the top-right section, there is a button Reopen Incident as shown in the screenshot:

Now I want to know the page where the coding for this button is done. I want to remove this button.

Thanks & Regards

Balram Singh Deswal

Hi Balram,

Two ways you can achieve it.

1) From Employee htmpl forms on detail_in.htmpl\detail_cr.htmp, comment the below lines.

           // if (!bUseTransitionButtons) {

             //   ImgBtnCreate("btn003","Reopen_Incident", "reopen_incident()", "defer", 0);

            //}

2) Employee Data partition on pre-update constraint type on call_req to have additional where class as status !='CL'.

Regards,

Mohtesham

Thanks Mohtesham.

Hi Mohtesham

from data partition , is it possible to restrict only status 'closed unresolved' not to reopen? can you guide?

Thanks for sharing Mohtesham.