CA Service Management

  • 1.  WSP Login Issue

    Posted May 25, 2015 01:09 AM
      |   view attached

    Dear Team

     

    I have installed CA SDM 14.1 in my infra and the SDM webview is coming and I am able to operate that also but when I am trying to log in to the WSP from the background server its stucking.

    Please suggest what shall I do?



  • 2.  Re: WSP Login Issue

    Posted May 25, 2015 01:18 AM

    Its showing log in invalid even if I am loging in with Administrator credentials



  • 3.  Re: WSP Login Issue

    Posted May 25, 2015 07:45 AM

    Hi Saswata,

     

    Did you try using ServiceDesk credentials to login to WSP? Run the pdm_status to see if domsrvr:wsp and web:wsp are in running state. Also, verify how the web_cgi_url was defined in the options manager.

     

    Thanks,

    Naveen



  • 4.  Re: WSP Login Issue

    Posted May 25, 2015 08:24 AM

    I have checked an everything is fine. WSP also opening when in the url for WSP I am adding tomcat port (It was opening from IIS). I have configured the webview for IIS and Tomcat Server both. How to make the WSP to open from tomcat only? So that it will directly open



  • 5.  Re: WSP Login Issue

    Posted May 25, 2015 07:26 PM

    Hi Saswata,

     

    Please refer to Tec Doc TEC556362 (http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec556362.aspx)

     

    You want to add the @NX_WSP_CGI_URL= parameter in NX.ENV

     

    Cheers,

    Lindsay