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How to Disable an Alarm for a Specific Device?

Question asked by dimockt on May 26, 2015
Latest reply on Nov 30, 2015 by ElioteArg

Does anyone know how to cause an event / alarm to be ignored for a specific device without globally disabling the alarm and without disabling other alarms from the device in question?

 

This isn't the first, nor will it be the last, time that we've had a need to click and ignore an alarm type for a device that may have a known condition. Putting the device in Maintenance / Hibernate Mode is not practical as that would disable all alarms for that device. I'm sure there's a way (an attribute we can manipulate maybe?) but it's not readily apparent and I haven't been able to find anything (yet) to help me out.

 

What I have is a Juniper EX4300 that currently has one power supply - I'm receiving alarms that the secondary "Power Supply Is Not Operational." We're aware of the condition and would like to temporarily ignore this one alarm without influencing alarms that we would care about. In a perfect world we would be able to right-click and choose an 'ignore' option from the alarm display.

 

Any help is much appreciated!

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