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UMP installer hanging

Question asked by RPNewman on May 27, 2015
Latest reply on May 27, 2015 by RPNewman

Have any one seen this issue with upgrading UMP before?



I’m at a site upgrading a system from 6.5 to 8.2



The UIM host was upgraded from 6.5 to 8.2 yesterday without any issues



When upgrading UMP the installer hangs during the Verifying Robot stage.



The previous stages go through OK, the installer retrieves the information from the CDM probe without warnings but then hangs with 'Verifying Robot' in the bottom left hand corner when the Next button is pressed.



I’ve left the install running for > 30 mins in case it’s just very slow. The installer has to be killed through Task Manager as the cancel buttons is frozen.



There is > 8gb free on the UIM drive (this is a VM server, space is in process of being increased) the server memory is 12GB



The UMP server has 21GB disk free and 8GB of RAM, robot is version 7.70



A Case has been logged with CA support