DX Application Performance Management

I had my TIM upgraded to the 9.6 version with the hotfix with TLS support. My test system went fine but my production TIM will not enable. I look at my MoM and see:

5/27/15 08:46:07.744 PM EDT [INFO] [Thread-56] [Manager.com.timestock.tess.services.tim.TimIo] enabling monitor id=700000000000001791
5/27/15 08:46:07.841 PM EDT [INFO] [Thread-56] [Manager.com.timestock.tess.services.tim.TimIo] sent timconfig to monitor id=700000000000001791
5/27/15 08:46:07.843 PM EDT [INFO] [Thread-56] [Manager.com.timestock.tess.services.tim.TimIo] setting TessCollectorIpAddr for monitor 700000000000001791 to '30.128.132.12'
5/27/15 08:46:07.846 PM EDT [INFO] [Thread-56] [Manager.com.timestock.tess.services.tim.TimIo] sent TessCollectorIpAddr to monitor id=700000000000001791
5/27/15 08:46:07.855 PM EDT [INFO] [Thread-56] [Manager.com.timestock.tess.services.tim.TimIo] sent domainconfig to monitor id=700000000000001791
5/27/15 08:46:07.855 PM EDT [INFO] [Thread-56] [Manager.com.timestock.tess.services.tim.TimIo] updating license for monitor id=700000000000001791
5/27/15 08:46:07.859 PM EDT [INFO] [Thread-56] [Manager.com.timestock.tess.services.tim.TimIo] sent license to monitor id=700000000000001791
5/27/15 08:46:07.859 PM EDT [INFO] [Thread-56] [Manager.com.timestock.tess.services.tim.TimIo] updating introscope for monitor id=700000000000001791
5/27/15 08:46:07.927 PM EDT [INFO] [Thread-56] [Manager.com.timestock.tess.services.tim.TimIo] sent introscopeconfig to monitor id=700000000000001791
5/27/15 08:46:07.927 PM EDT [INFO] [Thread-56] [Manager.com.timestock.tess.services.tim.TimIo] updating siteminder for monitor id=700000000000001791
5/27/15 08:46:07.988 PM EDT [INFO] [Thread-56] [Manager.com.timestock.tess.services.tim.TimIo] sent siteminderconfig to monitor id=700000000000001791
5/27/15 08:46:08.692 PM EDT [INFO] [btpool0-0] [Manager.com.timestock.tess.services.tim.TimIoSubThread] enable monitor: updated monitor 700000000000001791
5/27/15 08:46:08.723 PM EDT [INFO] [btpool0-0] [Manager.com.timestock.tess.util.MsgUtils] Isengard message 15 sent

4-6 Minutes....

5/27/15 08:51:08.711 PM EDT [INFO] [btpool0-0] [Manager.com.timestock.tess.services.tim.TimIo] enabled 0 monitors
5/27/15 08:51:08.711 PM EDT [WARN] [btpool0-0] [Manager.com.timestock.tess.services.tim.TimIo] can't enable 1 monitors
5/27/15 08:51:08.712 PM EDT [INFO] [btpool0-0] [Manager.com.timestock.tess.services.tim.TimIo] disabling 1 monitors...
5/27/15 08:51:09.120 PM EDT [INFO] [btpool0-0] [Manager.com.timestock.tess.services.tim.TimIoSubThread] disable monitor: updated monitor 700000000000001791
5/27/15 08:51:09.120 PM EDT [INFO] [btpool0-0] [Manager.com.timestock.tess.services.tim.TimIo] all monitors disabled

I have stopped and restarted the TIM, same thing...

I deleted the TIM from the CEM Console and did the fix on the MoM:

First make sure, TIM / EM server time is sync.

To clear EM cahce….

1. Stop the EM process.
2. On your browser, delete the browser cache. Then close it.
3. On the EM server, delete the following files. back-up the files before deleting -

<EM home>/work/*.*
<EM home>/product/enterprisemanager/configuration/.settings
<EM home>/product/enterprisemanager/configuration/org.eclipse.core.runtime
<EM home>/product/enterprisemanager/configuration/org.eclipse.equinox.app
<EM home>/product/enterprisemanager/configuration/org.eclipse.update

4. Restart the EM

and still get:

5/27/15 09:05:12.687 PM EDT [INFO] [btpool0-1] [Manager.com.timestock.tess.web.controllers.MonitorDetailController] Deleted monitor va10p30202 (700000000000001791)

5/27/15 09:06:53.613 PM EDT [INFO] [Thread-66] [Manager.com.timestock.tess.services.tim.TimIo] enabling monitor id=700000000000002089

5/27/15 09:06:53.699 PM EDT [INFO] [Thread-66] [Manager.com.timestock.tess.services.tim.TimIo] sent timconfig to monitor id=700000000000002089

5/27/15 09:06:53.700 PM EDT [INFO] [Thread-66] [Manager.com.timestock.tess.services.tim.TimIo] setting TessCollectorIpAddr for monitor 700000000000002089 to '30.128.132.12'

5/27/15 09:06:53.704 PM EDT [INFO] [Thread-66] [Manager.com.timestock.tess.services.tim.TimIo] sent TessCollectorIpAddr to monitor id=700000000000002089

5/27/15 09:06:53.712 PM EDT [INFO] [Thread-66] [Manager.com.timestock.tess.services.tim.TimIo] sent domainconfig to monitor id=700000000000002089

5/27/15 09:06:53.712 PM EDT [INFO] [Thread-66] [Manager.com.timestock.tess.services.tim.TimIo] updating license for monitor id=700000000000002089

5/27/15 09:06:53.716 PM EDT [INFO] [Thread-66] [Manager.com.timestock.tess.services.tim.TimIo] sent license to monitor id=700000000000002089

5/27/15 09:06:53.717 PM EDT [INFO] [Thread-66] [Manager.com.timestock.tess.services.tim.TimIo] updating introscope for monitor id=700000000000002089

5/27/15 09:06:53.773 PM EDT [INFO] [Thread-66] [Manager.com.timestock.tess.services.tim.TimIo] sent introscopeconfig to monitor id=700000000000002089

5/27/15 09:06:53.773 PM EDT [INFO] [Thread-66] [Manager.com.timestock.tess.services.tim.TimIo] updating siteminder for monitor id=700000000000002089

5/27/15 09:06:53.830 PM EDT [INFO] [Thread-66] [Manager.com.timestock.tess.services.tim.TimIo] sent siteminderconfig to monitor id=700000000000002089

5/27/15 09:06:54.574 PM EDT [INFO] [btpool0-1] [Manager.com.timestock.tess.services.tim.TimIoSubThread] enable monitor: updated monitor 700000000000002089

5/27/15 09:06:54.614 PM EDT [INFO] [btpool0-1] [Manager.com.timestock.tess.util.MsgUtils] Isengard message 15 sent

5/27/15 09:11:54.329 PM EDT [INFO] [btpool0-1] [Manager.com.timestock.tess.services.tim.TimIo] enabled 0 monitors

5/27/15 09:11:54.330 PM EDT [WARN] [btpool0-1] [Manager.com.timestock.tess.services.tim.TimIo] can't enable 1 monitors

5/27/15 09:11:54.330 PM EDT [INFO] [btpool0-1] [Manager.com.timestock.tess.services.tim.TimIo] disabling 1 monitors...

5/27/15 09:11:54.689 PM EDT [INFO] [btpool0-1] [Manager.com.timestock.tess.services.tim.TimIoSubThread] disable monitor: updated monitor 700000000000002089

5/27/15 09:11:54.689 PM EDT [INFO] [btpool0-1] [Manager.com.timestock.tess.services.tim.TimIo] all monitors disabled

The TIM starts and stops and I am seeing traffic and all looks normal via the TIM Setup Console

Any ideas

Hi Steve,

This is a standard TIM i.e. not TIM under MTP?

Was the TIM already at 9.6 and then you added the HotFix or was the upgrade/Hotfix a combined step from an earlier version?

If TIM UI "Tim Packet Statistics" shows expected data it sounds like you have lost the previous config linking the MOM & EM running TIM Collection service to the TIM.

Does the Setup->Monitors status show a 403 for either Domain & Monitor Config status? If yes check TIM Settings have these 2 properties:

TessCollectorIpAddr - set to IP for EM running TIM Collection Service

TessIpAddr - set to IP for MOM

If Domain & Monitor Config status shows "Normal" rather "403" the problem could relate to a missing plugin being able to be loaded by the TIM (TIM shows enabled for a short time but then back to disabled). Set DEBUG logging on MOM, wait 1 minute and then try to enable the TIM again. Check MOM & TIM logs.

Hope this helps

Hi Steve:

I am marking this as assumed answered you did not request a follow-up over some time. Please open a new question with updated information if needing additional assistance.

Thanks

Hal German

APM Support