In USS, "Report an Issue" come up with two comments when configured with SDM. And, the comments will be bi-directional. Means, comments entered in SDM will appear in USS and USS comments appear in SDM.
But "report a service" when configured with catalog will have only one comment/notes and only the comments entered in USS will appear in SDM but not other way.
Do any one else have customized to get this also working for services.
This I personally feel not good, CA should have removed it completely or implemented it for both Catalog and Servicedesk.//Here I can understand who it works
We are in middle between our vendor and client to face the real problems.