Agent installed without issue , but when I opened the logs , below mentioned error was there .

2015-05-29 20:19:53,864 ERROR [com.optinuity.c2o.util.SimpleCastorXMLUtil] [A Agent Startup] Mapping File serviceOperationMappingFilenot Found. This may be available at GUI or Source.

2015-05-29 20:19:53,865 ERROR [com.optinuity.c2o.util.SimpleCastorXMLUtil] [A Agent Startup] SimpleCastorXMLUtil.getMapping: failed to find mapping serviceOperationMappingFile file: serviceOperationMappingFile

2015-05-29 20:19:57,160 WARN  [com.optinuity.c2o.util.SSLCertificateUtilities] [A Agent Startup] Setup to accept all SSL Certificates

Please help to fix this issue .

Can anyone help Kalpana with the issue?

Thanks

Agent not able communicate to Orchestrator ITPAM

kalpana sharma May 29, 2015 11:02 AM

Agent installed without issue , but when I opened the logs , below mentioned error was there .

2015-05-29 20:19:53,864 ERROR [com.optinuity.c2o.util.SimpleCastorXMLUtil] [A Agent Startup] Mapping File serviceOperationMappingFilenot Found. This may be available at GUI or Source.

2015-05-29 20:19:53,865 ERROR [com.optinuity.c2o.util.SimpleCastorXMLUtil] [A Agent Startup] SimpleCastorXMLUtil.getMapping: failed to find mapping serviceOperationMappingFile file: serviceOperationMappingFile

2015-05-29 20:19:57,160 WARN  [com.optinuity.c2o.util.SSLCertificateUtilities] [A Agent Startup] Setup to accept all SSL Certificates

Please help to fix this issue .

Kalpana,

Did you deselect "Use Deprecated comms" during or after the installation of the Agent so as to use simplified comms?

If so, and you do not have PAM 4.2 SP02 CP01, then you need to uninstall the agent and delete the install folder on the Agent machine, then install the agent again and only use deprecated comms.

If you require simplified comms, you need to upgrade to 4.2 SP02 CP01.

~Jennifer

Hi Jennifer,

I did not deselect the  Use Deprecated comms  option  still I am getting this error and later on  when I checked the logs again below mentioned errors were there.

Please help to fix

2015-06-03 14:42:02,375 WARN    IO Error or connection aborted while executing request or processing HTTP response.

org.apache.http.conn.ConnectTimeoutException: Connect to HCLT-PC2152-2.HCLT.CORP.HCL.IN:80 timed out

                at org.apache.http.conn.scheme.PlainSocketFactory.connectSocket(PlainSocketFactory.java:129)

                at org.apache.http.impl.conn.DefaultClientConnectionOperator.openConnection(DefaultClientConnectionOperator.java:180)

                at org.apache.http.impl.conn.AbstractPoolEntry.open(AbstractPoolEntry.java:151)

                at org.apache.http.impl.conn.AbstractPooledConnAdapter.open(AbstractPooledConnAdapter.java:125)

                at org.apache.http.impl.client.DefaultRequestDirector.tryConnect(DefaultRequestDirector.java:645)

                at org.apache.http.impl.client.DefaultRequestDirector.execute(DefaultRequestDirector.java:480)

                at org.apache.http.impl.client.AbstractHttpClient.execute(AbstractHttpClient.java:906)

                at org.apache.http.impl.client.AbstractHttpClient.execute(AbstractHttpClient.java:805)

                at org.apache.http.impl.client.AbstractHttpClient.execute(AbstractHttpClient.java:784)

                at com.optinuity.c2o.transport.Client.sendGet(Client.java:629)

                at com.optinuity.c2o.transport.Resolver.isDomainContxtURLReachable(Resolver.java:1095)

                at com.optinuity.c2o.transport.Resolver.getDomainTransportURL(Resolver.java:264)

                at com.optinuity.c2o.transport.Resolver.getDomainTransportURL(Resolver.java:213)

                at com.optinuity.c2o.c2oagent.AgentManager.getHeartbeatUrl(AgentManager.java:1273)

                at com.optinuity.c2o.c2oagent.AgentManager.sendHeartbeatToDO(AgentManager.java:1304)

                at com.optinuity.c2o.c2oagent.AgentManager.performConfigTimerOperation(AgentManager.java:1255)

                at com.optinuity.c2o.c2oagent.AgentManager.access$000(AgentManager.java:124)

                at com.optinuity.c2o.c2oagent.AgentManager$1.run(AgentManager.java:776)

                at java.util.TimerThread.mainLoop(Unknown Source)

                at java.util.TimerThread.run(Unknown Source)

Thanks and Regards

Kalpana

Kalpana:

It is pretty evident from the error "Connect to HCLT-PC2152-2.HCLT.CORP.HCL.IN:80 timed out" that your agent is not able to reach your domain orchestrator. Is there a firewall blocking it?

--

Lokesh