| | | | | | | End of Life Follow-up Announcement | | | | | | | |
CA Business Intelligence for CA PPM June 1, 2015 | To: | CA PPM Customers | | From: | The CA Technologies CA PPM Product Team | | Subject: | End of Life Follow Up Announcement for CA Business Intelligence for CA PPM (formerly known as CA Clarity™ PPM) |
CA Technologies is continually working to improve our software and services to best meet the needs of our customers. This is a follow-up clarification to our letter dated November 2014, regarding the End of Life Announcement for CA Business Intelligence for CA PPM. In the previous communication, CA stated that Extended Support for CA Business Intelligence for CA PPM would be provided “upon request.” After numerous customer inquiries and an internal review of our licensing agreements, CA issues this updated guidance on the end of life for CA Business Intelligence. In accordance with the CA Support Policy and Terms, please consider this message as your written notification that we are discontinuing product updates for CA Business Intelligence 3.x, All Languages, All Releases, All Service Packs, beginning THURSDAY, DECEMBER 31, 2015. This will allow our Development organization to more effectively focus its resources on adding value to the next release of CA PPM. SAP provides the BusinessObjects platform upon which CA Business Intelligence is built. SAP has announced end-of-service for the version of BusinessObjects used by CA Business Intelligence 3.x. CA Business Intelligence 3.x was provided with releases of CA PPM prior to & including version 14.1, which was released in September 2014. Customers may continue to run and use CA Business Intelligence 3.x in production and non-production environments after the End-of-Service Date. However, after THURSDAY, DECEMBER 31, 2015, CA Technologies will no longer provide any fixes, patches, service packs, updates, upgrades, programmatic changes, new features, or coverage for updated or new operating systems, databases, browsers, or any additional components for CA Business Intelligence 3.x. CA Support may submit potential security and vulnerability issues to SAP Support for possible remediation. Any such remediation provided by SAP Support to CA Support will be made available to CA customers. Customers can continue to contact CA Support (Level 1) after Thursday, December 31, 2015, for basic installation, administration, configuration, usage, and trouble-shooting of CA Business Intelligence 3.x on an “as is” basis if installed in conjunction with a still-supported CA PPM version. If a workaround cannot be determined, the customer understands that their problem will be deemed “irresolvable.” Extended Support contracts are not specifically available for CA Business Intelligence 3.x. Customers do NOT need to make any specific request in order to receive this Level 1 Support beyond Thursday, December 31, 2015. At this time, we encourage you to plan for the migration to CA PPM 14.2 as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. CA PPM 14.2 includes Advanced Reporting powered by Jaspersoft. Please note that Advanced Reporting using Jaspersoft does not work and is not supported with CA PPM 14.1 or earlier releases. For information on CA PPM, please visit the CA PPM product pages at CA Support Online. For information on upgrading your environment to CA PPM 14.2, and understanding your product licensing and entitlements, please contact your CA Technologies account management team. As CA Technologies would like to make your upgrade to CA PPM 14.2 as straightforward as possible, we offer the following: - Documentation to help prepare you for your upgrade to CA PPM can be viewed at CA Support Online (https://support.ca.com/) on the product home page.
- CA Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. Please call 800-225-5224 (North America) or +1 303-262-8300 (International).
- Qualified local CA Partners are also able to assist in any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information and a list of partners in your area please contact your local CA Channel Partner Group office, http://www.ca.com/gb/partners.aspx.
If you have any questions regarding the support schedule, please contact CA PPM Technical Support at CA Support Online. Our Technical Support Lifecycle Policy is also available at this site. Your success is very important to us, and we look forward to continuing our successful partnership with you. |