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Incident Page for Service Desk Manager 14.1 cumulative#1 Updated

Question asked by kanmr01 Employee on Jun 4, 2015

Hi All,

 

Incident page for Service Desk Manager 14.1 cumulative#1 has been updated with the following information:

 

Link:http://www.ca.com/us/support/ca-support-online/product-content/recommended-reading/product-related-technical-information/reported-incidents-with-first-cumulative-patches-of-ca-service-desk-r14_1.aspx

 

Incident 3: Product Defect - INCORRECT FILES PROVIDED FOR ISSUE ACTIVITY

After applying the first set of published cumulative patches of Service Desk
Manager r14.1, the file issue_status_change.htmpl and detail_issalg.htmpl may
not load.

The correction of this problem provides the corrected files so that the Issue
Activity pages will work as expected.

Correction:


USRD 3263 - INCORRECT FILES PROVIDED FOR ISSUE ACTIVITY

 

Incident 4: Product Defect - KNOWLEDGE DOCUMENTS LOAD VERY SLOWLY

After applying the first set of published cumulative patches of Service Desk
Manager r14.1, specifically the resolution to STAR problem USRD 3064, Knowledge
Documents load very slowly. This happens when there are huge number of entries
in 'attmnt' table i.e. huge number of attachments.

Correction:


USRD 3267 - KNOWLEDGE DOCUMENTS LOAD VERY SLOWLY

 

With regards,

Mridula

 

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