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HTML source of knowledge document resolution

Question asked by davidph on Jun 4, 2015
Latest reply on Jun 4, 2015 by davidph

Hello,

I am having trouble trying to find where in the MDB database the HTML source is stored of the resolution text in knowledge documents. The SKELETONS table holds only the plain text representation. Our current process includes embedding a link in this field to a request or incident template. We want to be able to identify those documents which are missing the template link as it makes it less likely the analyst will use it.

 

Thank you

 

David

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