kanmr01

Incident Page for Service Desk Manager 14.1 cumulative#1 Updated

Discussion created by kanmr01 Employee on Jun 5, 2015
Latest reply on Jun 5, 2015 by Chris_Hackett

Hi All,

 

Incident page for Service Desk Manager 14.1 cumulative#1 has been updated with the following information:

 

Link:http://www.ca.com/us/support/ca-support-online/product-content/recommended-reading/product-related-technical-information/reported-incidents-with-first-cumulative-patches-of-ca-service-desk-r14_1.aspx

 

 

Incident 5: Product Defect - IMAGES ARE NOT VISIBLE IN KNOWLEDGE DOCUMENTS

After applying the first set of published cumulative patches of Service Desk Manager
r14.1, specifically the resolution to STAR problem USRD 2918, Images are not
visible in Knowledge Documents.

Steps to reproduce:

  1. Create a Knowledge Document and insert an Image in the
    resolution.
  2. Open the Knowledge Document to view.

   

Result: The inserted image is not visible.

Correction:

 

USRD 3269 - IMAGES ARE NOT VISIBLE IN KNOWLEDGE DOCUMENTS

 

With Regards,

Mridula

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