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Getting Error : Exiting with HTTP 500 server error '10-0002'

Question asked by Anilyadav on Jun 10, 2015
Latest reply on Jun 11, 2015 by Josh Perlmutter

Hi,

 

We are getting this issue for our Siebel Application. A brief description of what's happening. We have three webservers loadbalanced. Siteminder Policy servers for authentication and then 3 app servers load balanced. We get the above error in the browser and till we do iisreset this error is not resolved.

 

In siteminder web agent logs below errors are captured

[4100/3384][Mon Apr 27 2015 23:29:32][CSmHighLevelAgent.cpp:205][INFO] HLA: Stopping.

[4100/3384][Mon Apr 27 2015 23:29:32][SmPlugin.cpp:103][INFO] Agent Framework plug-in 'SM_WAF_HTTP_PLUGIN' shutdown.

[4100/3384][Mon Apr 27 2015 23:29:32][SmAgentAPI.cpp:1581][INFO] Agent API has been released.

[6776/1788][Mon Apr 27 2015 23:29:39][CSmLowLevelAgent.cpp:3194][INFO] LLA: Logging initialized.

[6776/1788][Mon Apr 27 2015 23:29:39][SmPlugin.cpp:66][INFO] Agent Framework plug-in 'SM_WAF_HTTP_PLUGIN' initialized.  Description 'SiteMinder Agent HTTP Plug-in'.

[6776/1788][Mon Apr 27 2015 23:29:39][CSmAdminManager.cpp:766][INFO] ADMIN: Received key update attribute 'KEY_UPDATE_LAST'.

[6776/1788][Mon Apr 27 2015 23:29:39][CSmAdminManager.cpp:782][INFO] ADMIN: Successfully processed key update attribute 'LAST'.

[6776/1788][Mon Apr 27 2015 23:29:39][CSmAdminManager.cpp:790][INFO] ADMIN: Received key update attribute 'KEY_UPDATE_CURRENT'.

[6776/1788][Mon Apr 27 2015 23:29:39][CSmAdminManager.cpp:807][INFO] ADMIN: Successfully processed key update attribute 'CURRENT'.

[6776/1788][Mon Apr 27 2015 23:29:39][CSmAdminManager.cpp:740][INFO] ADMIN: Received key update attribute 'KEY_UPDATE_NEXT'.

[6776/1788][Mon Apr 27 2015 23:29:39][CSmAdminManager.cpp:757][INFO] ADMIN: Successfully processed key update attribute 'NEXT'.

[6776/1788][Mon Apr 27 2015 23:29:39][CSmAdminManager.cpp:815][INFO] ADMIN: Received key update attribute 'KEY_UPDATE_PERSISTENT'.

[6776/1788][Mon Apr 27 2015 23:29:39][CSmAdminManager.cpp:833][INFO] ADMIN: Successfully processed key update attribute 'PERSISTENT'.

[6776/1788][Mon Apr 27 2015 23:29:39][CSmAdminManager.cpp:223][INFO] ADMIN: Administration Manager initialized.

[6776/1788][Mon Apr 27 2015 23:29:39][CSmHighLevelAgent.cpp:191][INFO] HLA: Initialization complete.

[6776/5924][Mon Apr 27 2015 23:45:43][CSmHttpPlugin.cpp:485][ERROR] Unable to resolve URL. Exiting with HTTP 500 server error '10-0002'.

[6776/5924][Mon Apr 27 2015 23:45:43][CSmResourceManager.cpp:155][WARNING] HLA: Missing resource data.

[6776/5924][Mon Apr 27 2015 23:45:47][CSmHttpPlugin.cpp:485][ERROR] Unable to resolve URL. Exiting with HTTP 500 server error '10-0002'.

[6776/5924][Mon Apr 27 2015 23:45:47][CSmResourceManager.cpp:155][WARNING] HLA: Missing resource data.

[6776/5924][Mon Apr 27 2015 23:45:54][CSmHttpPlugin.cpp:485][ERROR] Unable to resolve URL. Exiting with HTTP 500 server error '10-0002'.

[6776/5924][Mon Apr 27 2015 23:45:54][CSmResourceManager.cpp:155][WARNING] HLA: Missing resource data.

[6776/5924][Mon Apr 27 2015 23:45:57][CSmHttpPlugin.cpp:485][ERROR] Unable to resolve URL. Exiting with HTTP 500 server error '10-0002'.

 

 

In trace log we get below error

 

[04/28/2015][00:37:35][6776][6764][000000000000000000000000754c640a-1a78-553f1c9f-1a6c-022626e9][ProcessResource][Plugins did not collect required resource data.]

[04/28/2015][00:37:35][6776][6764][000000000000000000000000754c640a-1a78-553f1c9f-1a6c-022626e9][ProcessRequest][ResourceManager returned SmExit, end new request.]

 

 

Please help if you know anything related

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