We have used sngtw to for a complete automation and we have achieved everything except for the network monitoring. We have configured our service now in such a way that tickets be generated and assigned directly to the resolver group based on the hostname as we have our cmdb mapped accordingly. But, when we look at network monitoring alerts, the hostname will be the nimsoft servers. We did find a way to have this changed by modifying the fields. But, we get the hostname of the device as a FQDN which is not how our cmdb is.
So, is there anyways to get the hostname of the network device without FQDN? Do anyone have this tested and any help on this will be much appreciated.
Ananda Guberan K