Usability Study -- Get Involved!

Discussion created by RogerMorse Employee on Jun 12, 2015
Latest reply on Jun 17, 2015 by RogerMorse

CA is planning a usability study focused on the experience for "Level-1 Analysts" at Service Providers and Enterprise IT organizations.


We are recruiting Level-1 Analysts who would like to participate in a 30-to-60 minute webcast to evaluate design mock-ups and provide constructive feedback.


A Level-1 Analyst is a role focused on the processes of working with tickets to resolve customer issues.


This study is focused exclusively on the Level-1 Analyst role, and will not include other roles such as Problem Manager, Change Manager, or Administrator.  This study will only be conducted in English.


If you or someone from your organization is interested in this opportunity to get involved, please register with the CA Service Management TUCSON validation project.


If you have already registered with the CASM TUCSON project, there is no need to register again.


The study is targeted to begin in late June 2016 (subject to change) so sign-up today!