CA is planning a usability study focused on the experience for "Level-1 Analysts" at Service Providers and Enterprise IT organizations.
We are recruiting Level-1 Analysts who would like to participate in a 30-to-60 minute webcast to evaluate design mock-ups and provide constructive feedback.
A Level-1 Analyst is a role focused on the processes of working with tickets to resolve customer issues.
This study is focused exclusively on the Level-1 Analyst role, and will not include other roles such as Problem Manager, Change Manager, or Administrator. This study will only be conducted in English.
If you have already registered with the CASM TUCSON project, there is no need to register again.
The study is targeted to begin in late June 2016 (subject to change) so sign-up today!