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IT PAM Trigger on Closed status

Question asked by sharamateti on Jun 15, 2015
Latest reply on Jun 17, 2015 by tonsh03

Hello,

 

We would like to trigger PAM process once a service desk ticket closed which further closes the co-responding order in USS/Catalog. 

 

Since we cant trigger a PAM process on inactive ticket, we thought to trigger on Resolved status and the PAM closes it. But for resolved status we have Auto closure after 5 days.

 

we can still manage to close the order in catalog after 5 days, but its hard if user reopens the service desk ticket then we don't want the PAM to close the catalog order

 

Please suggest.

 

/Sharath.M

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