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Custom Field Reporting in CA BOXI

Question asked by Balram.Deswal on Jun 15, 2015
Latest reply on Jun 16, 2015 by Balram.Deswal

Hi Team,


I have created two custom fields in schema designer under cr object in CA Service Desk, zCustomField1 which is SREL to Site and zCustomField2 which is SREL to Loc. Then I have created Aliases ( and for these fields. I have also added these fields into Designer Left pane. Now when I generate reports using these fields with ref_num, I have found that zCustomField1 (which is SREL to Site) is showing name of Site (as expected) but zCustomField2 (which is SREL to Loc) is showing id instead of name of locations. I want to show name for zCustomField2 also. How it is possible?