Hello Everyone, Please make a note of a Critical Problem identified
In ServiceDesk versions R12.9 and R14.1, if there are multiple webengines mapped to a local Webdirector on the Application servers, then if you try to publish a modified HTMPL form from Web Screen Painter (WSP) on the Background server, it will result in a Timeout Error as shown below:
Solution to this is via a patch. Please open a Support Case and request for Patch to fix Prob # 3280
Thanks & regards
Nas