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Auto closing of tickets in CA SD 14.1

Question asked by Amolc on Jun 20, 2015
Latest reply on Mar 8, 2018 by Britta_Hoffner

Dear All,


We have intergrated CA SD 14.1 with CA UIM 8.1 . We are able to get the tickets in CA SD 14.1 for the alarms generated in CA UIM 8.1 . However if the alarms is getting cleared in CA UIM we are not able to auto close the tickets in CA SD. Also the acknowledgment of alarm in CA UIM is not working fine. Please do let me know what can be done