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how to load ticket?

Question asked by Marco Antonio Velazquez Aldama on Jun 22, 2015
Latest reply on Jun 23, 2015 by Marco Antonio Velazquez Aldama



Help me please

I'm working with SDM version 12.6, and I need to load some ticket on the tool. can you help me with the necessary information for this request.

the problem is presented with ref_num field. how it assigned to a new ticket?


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Marco Velazquez.