AnsweredAssumed Answered

Policy Manager authentication error

Question asked by rsridhar on Jun 30, 2015
Latest reply on Jul 1, 2015 by guzoz01

Hi

I am using Policy Manager 8.2 after recent upgrade from 7.1.  There is a strange issue with the new version and I suspect it could be due to incorrect configuration somewhere in the gateway. 

 

Few minutes after a successful login, the gateway abruptly disconnects with an "Invalid user" error.  The log entry in ssm0.log file is as below.  Does anyone know what could be the issue?

 

Error logging out admin session: Invocation of method [public abstract void com.l7tech.gateway.common.admin.AdminLogin.logout()] failed in HTTP invoker remote service at [https://securespangateway/ssg/manager/AdminLogin]; nested exception is java.lang.reflect.UndeclaredThrowableException

 

On a related note, I am not sure why the log indicates an admin session because my user id is not configured as an admin. 

 

Any guidance or a pointer would be much appreciated. 

Thanks

Rajesh Sridharan

Outcomes