Versions: Spectrum 10.0 and CABI 4.1
http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec1314934.aspx
Please see the above Knowledge Article for resolution to this problem.
Let support know if you have any questions or concerns.
Does that explain why after more than 24 hours of CABI being integrated into OneClick I still have no collections in CABI?