CA Service Management

Hi,

Am getting below error while performing 12.9 Migration.

07/01 14:55:54.008 ERROR PatchDatabaseTask.java   465 Can't contact the database or (the database is empty and you are not loading data) or (this database is configured for another server).

07/01 14:55:54.009 ERROR PatchDatabaseTask.java   468 Correct the database or vnode if it is not working.

07/01 14:55:54.010 ERROR PatchDatabaseTask.java   469 Reconfigure and acknowledge that you want to reconfigure the database to this Primary Server or reload data if the server name in the dlgtsrv table names another server.

Is the mdb on an external server, and if so did you perform the mdb upgrade prior to running the Service Desk migration?

I got this error while performing pdm_ configure post running 12.9 setup..

It is solaris machine and am doing migration from 12.5 to 12.9.

On 1 Jul 2015 23:00, "Alex_Perretti" <communityadmin@communities-mail.ca.com>

As part of the migration the mdb upgrade needs to be performed prior to the application upgrade is completed. Did you perform this step prior to performing the application install?

Hi,

I have not performed MDB upgrade prior to app installation.  Just installed

12.5, restored db and proceeded to 12.9 installation. . Please let me know

how to upgrade MDB.

On 2 Jul 2015 02:53, "Alex_Perretti" <communityadmin@communities-mail.ca.com>

Hi,

If the MDB is on an external server you need to run the setup.exe on the mdb server, and select "CA Mdb" and run through the steps to upgrade the MDB. Once that is complete you should be able to continue.

Hi,

MDB and SD is on same server. If i run the upgrade, without production DB restored, migration works fine, but when DB restored and migration initiated, am getting failure,

Below is the logs from checkdb.

07/06 14:56:43.80 testserver     orcl_ckeckdb        23375 SIGNIFICANT  i18nMsg.c              512 NX_BASE_LANG_CFG defaulting to : /opt/CAisd/fig/english/cfg

07/06 14:56:43.80 testserver     orcl_ckeckdb        23375 ERROR        i18nMsg.c              530 Catopen failed

07/06 14:56:43.80 testserver     orcl_ckeckdb        23375 ERROR        i18nMsg.c              372 Can't Construct Translator

07/06 14:56:43.80 testserver     orcl_ckeckdb        23375 SIGNIFICANT  orcl_check_db.c        484 ORACLE_HOME= /emstest/Oracle/client/app/oracle/product/11.2.0/client_1

07/06 14:56:44.39 testserver     orcl_ckeckdb        23375 SEVERE_ERROR orclclass.c            549 Failed to create Oracle connection:mdbadmin@MDB. ORA: -1:ORA-01017: invalid username/password; logon denied

07/06 14:56:44.39 testserver     orcl_ckeckdb        23375 SIGNIFICANT  orcl_check_db.c        225 PATH: /opt/CA/SharedComponents/JRE/1.6.0_00/bin:/opt/CA/ServiceDeskManager/bin:/usr/bin:/usr/xpg4/bin:/:/emstest/Oracle/client/app/oracle/product/11.2.0/client_1/bin:/emstest/Oracle/client/app/oracle/product/11.2.0/client_1/OPatch:/usr/ccs/bin:/etc:/usr/openwin/bin:/usr/local/bin:/sd/Servicedesk/local:/sd/Servicedesk/bin:/emstest/ServiceDesk/local:/emstest/ServiceDesk/bin:/usr/sbin:/oracle11g/bin:/bin:.:/sbin:/opt/CA/SharedComponents/bin:/opt/CA/SharedComponents/ccs/cam/bin

07/06 15:02:00.91 testserver     orcl_ckeckdb        24054 SEVERE_ERROR orclclass.c            549 Failed to create Oracle connection:mdbadmin@MDB. ORA: -1:ORA-01017: invalid username/password; logon denied

07/06 15:02:01.44 testserver     orcl_ckeckdb        24054 SIGNIFICANT  orcl_check_db.c        225 PATH: /opt/CA/SharedComponents/JRE/1.6.0_00/bin:/opt/CA/ServiceDeskManager/bin:/usr/bin:/usr/xpg4/bin:/:/emstest/Oracle/client/app/oracle/product/11.2.0/client_1/bin:/emstest/Oracle/client/app/oracle/product/11.2.0/client_1/OPatch:/usr/ccs/bin:/etc:/usr/openwin/bin:/usr/local/bin:/sd/Servicedesk/local:/sd/Servicedesk/bin:/emstest/ServiceDesk/local:/emstest/ServiceDesk/bin:/usr/sbin:/oracle11g/bin:/bin:.:/sbin:/opt/CA/SharedComponents/bin:/opt/CA/SharedComponents/ccs/cam/bin

07/06 16:44:25.84 testserver     orcl_ckeckdb          448 SIGNIFICANT  orcl_check_db.c        484 ORACLE_HOME= /emstest/Oracle/client/app/oracle/product/11.2.0/client_1

07/06 18:26:43.94 testserver     orcl_ckeckdb        14357 SIGNIFICANT  orcl_check_db.c       1521 ORACLE_HOME= /emstest/Oracle/client/app/oracle/product/11.2.0/client_1

07/06 18:26:44.57 testserver     orcl_ckeckdb        14357 ERROR        orclclass.c           1293 SQL Statement Failed. ORA: 904  Message: ORA-00904: "SERVER_TYPE": invalid identifier

07/06 18:26:44.57 testserver     orcl_ckeckdb        14357 ERROR        orclclass.c           1294 select local_host from usp_servers where server_type = 0

07/06 18:26:44.75 testserver     orcl_ckeckdb        14357 SIGNIFICANT  orcl_check_db.c        356 PATH: /opt/CA/SharedComponents/JRE/1.7.0_10/bin:/opt/CA/ServiceDeskManager/bin:/:/emstest/Oracle/client/app/oracle/product/11.2.0/client_1/bin:/emstest/Oracle/client/app/oracle/product/11.2.0/client_1/OPatch:/usr/ccs/bin:/usr/bin:/etc:/usr/openwin/bin:/usr/local/bin:/sd/Servicedesk/local:/sd/Servicedesk/bin:/emstest/ServiceDesk/local:/emstest/ServiceDesk/bin:/usr/sbin:/oracle11g/bin:/bin:.:/opt/CA/SharedComponents/bin:/opt/CA/SharedComponents/ccs/cam/bin

07/06 18:32:37.11 testserver     orcl_ckeckdb        14947 ERROR        orclclass.c           1293 SQL Statement Failed. ORA: 904  Message: ORA-00904: "SERVER_TYPE": invalid identifier

07/06 18:32:37.11 testserver     orcl_ckeckdb        14947 ERROR        orclclass.c           1294 select local_host from usp_servers where server_type = 0

07/06 18:32:37.47 testserver     orcl_ckeckdb        14947 SIGNIFICANT  orcl_check_db.c        356 PATH: /opt/CA/SharedComponents/JRE/1.7.0_10/bin:/opt/CA/ServiceDeskManager/bin:/:/emstest/Oracle/client/app/oracle/product/11.2.0/client_1/bin:/emstest/Oracle/client/app/oracle/product/11.2.0/client_1/OPatch:/usr/ccs/bin:/usr/bin:/etc:/usr/openwin/bin:/usr/local/bin:/sd/Servicedesk/local:/sd/Servicedesk/bin:/emstest/ServiceDesk/local:/emstest/ServiceDesk/bin:/usr/sbin:/oracle11g/bin:/bin:.:/opt/CA/SharedComponents/bin:/opt/CA/SharedComponents/ccs/cam/bin

Though SDM and MDB are on the same machine, as it is Unix/Linux flavor, you basically configure SDM in such a way that its connecting to the database remotely (32bit Oracle client --> 64bit Oracle server).

So, you would have to upgrade the MDB first.  And then do the SDM install (which performs SDM software upgrade, and then prompts you to launch SDM Migration).

The latest error you’re getting seems to indicate that the upgrade of MDB did not happen.

_R

Hi Raghu,

Thanks for Reply.. I will check this and confirm you.

Hi Raghu,

This issue is raised due to DB restarting while pdm_configure running. Issue is at  DB level where proper pfile is not configured to start the DB.

Once this is fixed,I ran the migration without MDB upgrade, it went successfully.

Assuming you already did the MDB upgrade earlier, this should be OK.

_R

Hi Raghu,

Am getting below error post upgrade. while opening SD, am gettting below error in logs.

07/10 12:32:26.93 testserver     pdm_d_mgr            8847 SIGNIFICANT  mgr_slump_if.c        1221 Starting: $NX_ROOT/bin/keit_daemon

07/10 12:32:26.94 testserver     proctor_testserve    8853 SIGNIFICANT  pdm_process.c          572 Process Started (2570):/opt/CA/ServiceDeskManager/bin/keit_daemon

07/10 12:32:27.06 testserver     keit_daemon          9584 SIGNIFICANT  api.c                 1069 Slump object hash created with 131072 entries (2**17)

07/10 12:32:31.25 testserver     proctor_testserve    8853 ERROR        agt_slump_if.c        1178 Process cored (/opt/CA/ServiceDeskManager/bin/domsrvr -s spelsrvr -l domsrvr -c '""' -D "") MPID: 235 PID: 9560

07/10 12:32:31.25 testserver     pdm_d_mgr            8847 ERROR        daemon_obj.c          1976 Daemon domsrvr died: recycling dependencies

07/10 12:32:32.25 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/arcpur_srvr) MPID: ec PID: 2559

07/10 12:32:33.26 testserver     proctor_testserve    8853 SIGNIFICANT  agt_slump_if.c        1213 Process stopped (/opt/CA/ServiceDeskManager/bin/arcpur_srvr return: None

07/10 12:32:33.26 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/pdm_tomcat_nxd -s -t FS) MPID: f9 PID: 2566

07/10 12:32:33.26 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/pdm_tomcat_nxd -s -t VIZ) MPID: fa PID: 2567

07/10 12:32:33.28 testserver     pdm_tomcat           9575 SIGNIFICANT  pdm_tomcat.c          1388 Stopping VIZ Tomcat javaw process (pid=9580): /opt/CA/SharedComponents/JRE/1.7.0_10/bin/java -Djava.net.preferIPv4Stack=false -Xms64M -Xmx1024M -XX:+UseAltSigs -Djaas.config=/opt/CAisd/add-ons/caflow/jaas.config -Djava.security.auth.login.config=/opt/CAisd/add-ons/caflow/jaas.config -Djdbc.baseDriver=oracle.jdbc.OracleDriver -Djavax.xml.transform.TransformerFactory=com.sun.org.apache.xalan.internal.xsltc.trax.TransformerFactoryImpl -Djava.awt.headless=true -Djava.endorsed.dirs="/opt/CA/SharedComponents/tomcat/7.0.23/common/endorsed" -classpath "/opt/CA/SharedComponents/tomcat/7.0.23/common/lib/tools.jar:/opt/CA/SharedComponents/JRE/1.7.0_10/lib/tools.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/bootstrap.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/tomcat-juli.jar:/opt/CAisd/java/lib/sqljdbc.jar:/opt/CAisd/java/lib/ojdbc14.jar" -Dcatalina.base="/opt/CAisd/bopcfg/www/CATALINA_BASE_VIZ" -Dcatalina.home="/opt/CA/SharedComponents/tomcat/7.0.23" -Djava.io.tmpdir="/opt/CAisd/bopcfg/www/CATALINA_BASE_VIZ/temp" org.apache.catalina.startup.Bootstrap stop

07/10 12:32:33.28 testserver     pdm_tomcat           9574 SIGNIFICANT  pdm_tomcat.c          1388 Stopping FS Tomcat javaw process (pid=9578): /opt/CA/SharedComponents/JRE/1.7.0_10/bin/java -Djava.net.preferIPv4Stack=false -Xms64M -Xmx512M -Djavax.servlet.request.encoding=UTF-8 -Djavax.servlet.response.encoding=UTF-8 -Dfile.encoding=UTF-8 -XX:+UseAltSigs -Djaas.config=/opt/CAisd/add-ons/caflow/jaas.config -Djava.security.auth.login.config=/opt/CAisd/add-ons/caflow/jaas.config -Djdbc.baseDriver=oracle.jdbc.OracleDriver -Djavax.xml.transform.TransformerFactory=com.sun.org.apache.xalan.internal.xsltc.trax.TransformerFactoryImpl -Djava.awt.headless=true -Djava.endorsed.dirs="/opt/CA/SharedComponents/tomcat/7.0.23/common/endorsed" -classpath "/opt/CA/SharedComponents/tomcat/7.0.23/common/lib/tools.jar:/opt/CA/SharedComponents/JRE/1.7.0_10/lib/tools.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/bootstrap.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/tomcat-juli.jar:/opt/CAisd/java/lib/sqljdbc.jar:/opt/CAisd/java/lib/ojdbc14.jar" -Dcatalina.base="/opt/CAisd/bopcfg/www/CATALINA_BASE_FS" -Dcatalina.home="/opt/CA/SharedComponents/tomcat/7.0.23" -Djava.io.tmpdir="/opt/CAisd/bopcfg/www/CATALINA_BASE_FS/temp" org.apache.catalina.startup.Bootstrap stop

07/10 12:32:34.25 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/pdm_tomcat_nxd -s) MPID: fb PID: 2568

07/10 12:32:34.27 testserver     pdm_tomcat           9576 SIGNIFICANT  pdm_tomcat.c          1388 Stopping SERVICEDESK Tomcat javaw process (pid=9582): /opt/CA/SharedComponents/JRE/1.7.0_10/bin/java -Djava.net.preferIPv4Stack=false -Xms64M -Xmx512M -XX:+UseAltSigs -Djaas.config=/opt/CAisd/add-ons/caflow/jaas.config -Djava.security.auth.login.config=/opt/CAisd/add-ons/caflow/jaas.config -Djdbc.baseDriver=oracle.jdbc.OracleDriver -Djavax.xml.transform.TransformerFactory=com.sun.org.apache.xalan.internal.xsltc.trax.TransformerFactoryImpl -Djava.awt.headless=true -Djava.endorsed.dirs="/opt/CA/SharedComponents/tomcat/7.0.23/common/endorsed" -classpath "/opt/CA/SharedComponents/tomcat/7.0.23/common/lib/tools.jar:/opt/CA/SharedComponents/JRE/1.7.0_10/lib/tools.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/bootstrap.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/tomcat-juli.jar:/opt/CAisd/java/lib/sqljdbc.jar:/opt/CAisd/java/lib/ojdbc14.jar" -Dcatalina.base="/opt/CAisd/bopcfg/www/CATALINA_BASE" -Dcatalina.home="/opt/CA/SharedComponents/tomcat/7.0.23" -Djava.io.tmpdir="/opt/CAisd/bopcfg/www/CATALINA_BASE/temp" org.apache.catalina.startup.Bootstrap stop

07/10 12:32:35.25 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/pdm_maileater_nxd) MPID: fc PID: 256f

07/10 12:32:36.27 testserver     proctor_testserve    8853 SIGNIFICANT  agt_slump_if.c        1213 Process stopped (/opt/CA/ServiceDeskManager/bin/pdm_maileater_nxd return: None

07/10 12:32:36.27 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/bpnotify_nxd) MPID: ee PID: 255b

07/10 12:32:36.27 testserver     bpnotify_nxd         9563 SIGNIFICANT  bpnotify.c             214 Caught signal 15. Exiting.

07/10 12:32:36.27 testserver     bpnotify_nxd         9563 SIGNIFICANT  bpnotify.c             215 SHUTDOWN of bpnotify_nxd

07/10 12:32:37.27 testserver     proctor_testserve    8853 SIGNIFICANT  agt_slump_if.c        1206 Process stopped (/opt/CA/ServiceDeskManager/bin/bpnotify_nxd return: 0Xf

07/10 12:32:37.27 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/keit_daemon) MPID: fd PID: 2570

07/10 12:32:37.28 testserver     keit_daemon          9584 SIGNIFICANT  main.c                 138 SHUTDOWN of keit_daemon (caught signal 15)

07/10 12:32:37.77 testserver     pdm_tomcat           9576 SIGNIFICANT  pdm_tomcat.c           938 SERVICEDESK Tomcat was started on Fri Jul 10 12:32:37 IST 2015

07/10 12:32:38.29 testserver     proctor_testserve    8853 SIGNIFICANT  agt_slump_if.c        1206 Process stopped (/opt/CA/ServiceDeskManager/bin/keit_daemon return: 0Xf

07/10 12:32:38.29 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/krc_daemon) MPID: ef PID: 255c

07/10 12:32:38.29 testserver     krc_daemon           9564 SIGNIFICANT  main.c                 121 SHUTDOWN of krc_daemon (caught signal 15)

07/10 12:32:39.29 testserver     proctor_testserve    8853 SIGNIFICANT  agt_slump_if.c        1206 Process stopped (/opt/CA/ServiceDeskManager/bin/krc_daemon return: 0Xf

07/10 12:32:39.29 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/rep_daemon -s rep_daemon:testserver) MPID: f0 PID: 255d

07/10 12:32:39.29 testserver     rep_daemon           9565 SIGNIFICANT  main.c                 176 SHUTDOWN of rep_daemon:testserver (caught signal 15)

07/10 12:32:39.82 testserver     slump_nxd            8850 ERROR        server.c              3720 Unable to handle fast-channel request from 15957|viz_slump_testserver to 15957|domsrvr|TOP; reason: Process domsrvr is not currently running

07/10 12:32:40.30 testserver     proctor_testserve    8853 SIGNIFICANT  agt_slump_if.c        1206 Process stopped (/opt/CA/ServiceDeskManager/bin/rep_daemon -s rep_daemon:testserver return: 0Xf

07/10 12:32:40.30 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/bu_daemon) MPID: f1 PID: 255e

07/10 12:32:40.30 testserver     bu_daemon            9566 SIGNIFICANT  BUDaemon.c             140 SHUTDOWN of bu_daemon (caught signal 15)

07/10 12:32:41.31 testserver     proctor_testserve    8853 SIGNIFICANT  agt_slump_if.c        1206 Process stopped (/opt/CA/ServiceDeskManager/bin/bu_daemon return: 0Xf

07/10 12:32:41.31 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/kpi_qry_daemon -d domsrvr) MPID: f3 PID: 2560

07/10 12:32:41.31 testserver     kpi_qry_daemon       9568 SIGNIFICANT  main.c                 186 SHUTDOWN of kpi_qry_daemon (caught signal 15)

07/10 12:32:43.28 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/kpi_sys_daemon -d domsrvr) MPID: f4 PID: 2561

07/10 12:32:43.28 testserver     kpi_sys_daemon       9569 SIGNIFICANT  main.c                 186 SHUTDOWN of kpi_sys_daemon (caught signal 15)

07/10 12:32:45.24 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/dbmonitor_nxd) MPID: f5 PID: 2562

07/10 12:32:46.25 testserver     proctor_testserve    8853 SIGNIFICANT  agt_slump_if.c        1213 Process stopped (/opt/CA/ServiceDeskManager/bin/dbmonitor_nxd return: None

07/10 12:32:46.25 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/ttv_nxd -d domsrvr) MPID: f6 PID: 2563

07/10 12:32:47.21 testserver     boplgin              8881 SIGNIFICANT  boplgin.c              463 Can't connect to server 'domsrvr'; will retry in 30 seconds

07/10 12:32:47.25 testserver     proctor_testserve    8853 SIGNIFICANT  agt_slump_if.c        1213 Process stopped (/opt/CA/ServiceDeskManager/bin/ttv_nxd -d domsrvr return: None

07/10 12:32:47.25 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/pdm_rest_nxd -d domsrvr) MPID: f7 PID: 2564

07/10 12:32:47.25 testserver     pdm_rest_nxd         9572 SIGNIFICANT  create_rest_proc.c     174 SHUTDOWN of pdm_rest_nxd:testserver (caught signal 15)

07/10 12:32:47.32 testserver     bopauth_nxd          8880 SIGNIFICANT  bopauth.c              105 Can't connect to server 'domsrvr'; will retry in 30 seconds

07/10 12:32:48.26 testserver     proctor_testserve    8853 SIGNIFICANT  agt_slump_if.c        1206 Process stopped (/opt/CA/ServiceDeskManager/bin/pdm_rest_nxd -d domsrvr return: 0Xf

07/10 12:32:48.26 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/animator_nxd) MPID: f8 PID: 2565

07/10 12:32:48.26 testserver     pdm_d_mgr            8847 ERROR        daemon_obj.c          1976 Daemon wsp_domsrvr died: recycling dependencies

07/10 12:32:48.26 testserver     animator_nxd         9573 SIGNIFICANT  animator_nxd.c        4502 Caught signal 15. Exiting.

07/10 12:32:48.26 testserver     animator_nxd         9573 SIGNIFICANT  animator_nxd.c        4504 SHUTDOWN of animator_nxd

07/10 12:32:48.92 testserver     kt_daemon            9567 ERROR        main.c                 187 Can't connect to domsrvr.  Will retry in 30 seconds.

07/10 12:32:49.27 testserver     proctor_testserve    8853 SIGNIFICANT  agt_slump_if.c        1206 Process stopped (/opt/CA/ServiceDeskManager/bin/animator_nxd return: 0Xf

07/10 12:32:49.27 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1146 Process already terminated: ec

07/10 12:32:49.27 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/pdm_tomcat_nxd -s -t FS) MPID: f9 PID: 2566

07/10 12:32:49.27 testserver     pdm_tomcat           9574 SIGNIFICANT  pdm_tomcat.c          1376 FS Tomcat shutdown in progress; stop request ignored

07/10 12:32:49.63 testserver     pdm_text_nxd         9562 ERROR        pdm_text_nxd.c         761 Can't connect to server 'domsrvr' -  will retry in 30 seconds

07/10 12:32:49.71 testserver     pdm_tomcat           9574 SIGNIFICANT  pdm_tomcat.c          1187 FS Tomcat 'catalina stop' failed; terminating javaw process (pid=9578)

07/10 12:32:49.71 testserver     pdm_tomcat           9574 SIGNIFICANT  pdm_tomcat.c          1409 SHUTDOWN of pdm_tomcat-testserver-FS

07/10 12:32:49.71 testserver     pdm_tomcat           9575 SIGNIFICANT  pdm_tomcat.c          1187 VIZ Tomcat 'catalina stop' failed; terminating javaw process (pid=9580)

07/10 12:32:49.71 testserver     pdm_tomcat           9575 SIGNIFICANT  pdm_tomcat.c          1409 SHUTDOWN of pdm_tomcat-testserver-VIZ

07/10 12:32:49.72 testserver     proctor_testserve    8853 SIGNIFICANT  agt_slump_if.c        1206 Process stopped (/opt/CA/ServiceDeskManager/bin/pdm_tomcat_nxd -s -t FS return: 0X0

07/10 12:32:50.65 testserver     pdm_tomcat           9576 SIGNIFICANT  pdm_tomcat.c          1187 SERVICEDESK Tomcat 'catalina stop' failed; terminating javaw process (pid=9582)

07/10 12:32:50.65 testserver     pdm_tomcat           9576 SIGNIFICANT  pdm_tomcat.c          1409 SHUTDOWN of pdm_tomcat-testserver

07/10 12:32:50.66 testserver     proctor_testserve    8853 SIGNIFICANT  agt_slump_if.c        1206 Process stopped (/opt/CA/ServiceDeskManager/bin/pdm_tomcat_nxd -s -t VIZ return: 0X0

07/10 12:32:51.66 testserver     proctor_testserve    8853 SIGNIFICANT  agt_slump_if.c        1206 Process stopped (/opt/CA/ServiceDeskManager/bin/pdm_tomcat_nxd -s return: 0X0

07/10 12:32:51.66 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1146 Process already terminated: fa

07/10 12:32:51.66 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1146 Process already terminated: fb

07/10 12:32:52.26 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1146 Process already terminated: fc

07/10 12:32:53.26 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1146 Process already terminated: ee

07/10 12:32:54.26 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1146 Process already terminated: fd

07/10 12:32:55.26 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1146 Process already terminated: ef

07/10 12:32:56.26 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1146 Process already terminated: f0

07/10 12:32:57.26 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1146 Process already terminated: f1

07/10 12:32:58.26 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1146 Process already terminated: f3

07/10 12:32:59.26 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1146 Process already terminated: f4

07/10 12:33:00.26 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1146 Process already terminated: f5

07/10 12:33:01.26 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1146 Process already terminated: f6

07/10 12:33:02.26 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1146 Process already terminated: f7

07/10 12:33:03.27 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1146 Process already terminated: f8

07/10 12:33:04.27 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/pdm_text_nxd) MPID: ed PID: 255a

07/10 12:33:05.27 testserver     proctor_testserve    8853 SIGNIFICANT  agt_slump_if.c        1213 Process stopped (/opt/CA/ServiceDeskManager/bin/pdm_text_nxd return: None

07/10 12:33:05.27 testserver     proctor_testserve    8853 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/kt_daemon) MPID: f2 PID: 255f

07/10 12:33:05.27 testserver     kt_daemon            9567 SIGNIFICANT  main.c                 147 SHUTDOWN of kt_daemon (caught signal 15)

07/10 12:33:06.28 testserver     proctor_testserve    8853 SIGNIFICANT  agt_slump_if.c        1206 Process stopped (/opt/CA/ServiceDeskManager/bin/kt_daemon return: 0Xf

07/10 12:33:06.28 testserver     pdm_d_mgr            8847 SIGNIFICANT  mgr_slump_if.c        1221 Starting: $NX_ROOT/bin/domsrvr -s spelsrvr -l $NX_WSP_DOMSRVR -c '$NX_WSP_WEBENGINE' -D WSP_Domsrvr

07/10 12:33:06.28 testserver     pdm_d_mgr            8847 SIGNIFICANT  mgr_slump_if.c        1221 Starting: $NX_ROOT/bin/domsrvr -s spelsrvr -l domsrvr -c '\"\"' -D \"\"

07/10 12:33:06.30 testserver     proctor_testserve    8853 SIGNIFICANT  pdm_process.c          572 Process Started (257e):/opt/CA/ServiceDeskManager/bin/domsrvr -s spelsrvr -l domsrvr:wsp -c 'web:wsp' -D WSP_Domsrvr

07/10 12:33:06.31 testserver     proctor_testserve    8853 SIGNIFICANT  pdm_process.c          572 Process Started (257f):/opt/CA/ServiceDeskManager/bin/domsrvr -s spelsrvr -l domsrvr -c '""' -D ""

07/10 12:33:06.45 testserver     domsrvr:wsp          9598 SIGNIFICANT  miscos.c               298 Multi-tenancy is OFF - single tenant environment

07/10 12:33:06.45 testserver     domsrvr:wsp          9598 SIGNIFICANT  domsrvr.c              635 STARTUP of domsrvr:wsp in multi-process mode; Spel: spelsrvr; virtdb: bpvirtdb_srvr

07/10 12:33:06.45 testserver     domsrvr:wsp          9598 SIGNIFICANT  api.c                 1069 Slump object hash created with 131072 entries (2**17)

07/10 12:33:06.45 testserver     domsrvr              9599 SIGNIFICANT  miscos.c               298 Multi-tenancy is OFF - single tenant environment

07/10 12:33:06.46 testserver     domsrvr              9599 SIGNIFICANT  domsrvr.c              635 STARTUP of domsrvr in multi-process mode; Spel: spelsrvr; virtdb: bpvirtdb_srvr

07/10 12:33:06.46 testserver     domsrvr              9599 SIGNIFICANT  api.c                 1069 Slump object hash created with 131072 entries (2**17)

Hi rkalidh87,

The domsrvr is dying for some reason and based on the log extract posted, I’m not seeing the reason. Maybe prior log entries have some clues.

07/10 12:32:31.25 testserver     pdm_d_mgr            8847 ERROR        daemon_obj.c          1976 Daemon domsrvr died: recycling dependencies

_R

Hi,

Below is the latest error log file.

07/11 12:03:10.09 testserver     proctor_testserve   23951 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/dbmonitor_nxd) MPID: 769b PID: 2614

07/11 12:03:11.10 testserver     proctor_testserve   23951 SIGNIFICANT  agt_slump_if.c        1213 Process stopped (/opt/CA/ServiceDeskManager/bin/dbmonitor_nxd return: None

07/11 12:03:11.11 testserver     proctor_testserve   23951 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/ttv_nxd -d domsrvr) MPID: 769c PID: 2615

07/11 12:03:11.94 testserver     slump_nxd           23948 ERROR        server.c              3720 Unable to handle fast-channel request from 15957|viz_slump_testserver to 15957|domsrvr|TOP; reason: Process domsrvr is not currently running

07/11 12:03:12.11 testserver     proctor_testserve   23951 SIGNIFICANT  agt_slump_if.c        1213 Process stopped (/opt/CA/ServiceDeskManager/bin/ttv_nxd -d domsrvr return: None

If i try to kill SD manager am getting below error.

./pdm_d_mgr stop

ld.so.1: pdm_d_mgr: fatal: libicuuc.so.36: open failed: No such file or directory

Killed

It appears that the domsrvr is not starting because of an issue with the wsp.mods file around line# 42

07/13 17:16:03.69 testserver     domsrvr:wsp         10700 ERROR        majic.y               4612 mods/majic/wsp.mods:42 Producer not found at "{"

07/13 17:16:03.69 testserver     domsrvr:wsp         10700 FATAL        domsrvr.c              788 Could not parse wsp.mods

07/13 17:16:03.72 testserver     domsrvr             10701 ERROR        majic.y               4612 mods/majic/wsp.mods:42 Producer not found at "{"

07/13 17:16:03.72 testserver     domsrvr             10701 FATAL        domsrvr.c              788 Could not parse wsp.mods

Maybe there’s a schema customization that was not done right or did not get migrated properly.

I would suggest raising a support ticket on this to get this worked out.

_R

Hi Raghu,

Below is the logs. please help. am unable to open SD site.

07/13 17:16:01.44 testserver     pdm_d_mgr            8729 SIGNIFICANT  mgr_slump_if.c        1221 Starting: $NX_ROOT/bin/pdm_tomcat_nxd -s -t FS

07/13 17:16:01.44 testserver     pdm_d_mgr            8729 SIGNIFICANT  mgr_slump_if.c        1221 Starting: $NX_ROOT/bin/pdm_tomcat_nxd -s -t VIZ

07/13 17:16:01.44 testserver     pdm_d_mgr            8729 SIGNIFICANT  mgr_slump_if.c        1221 Starting: $NX_ROOT/bin/pdm_tomcat_nxd -s

07/13 17:16:01.45 testserver     proctor_testserve    8735 SIGNIFICANT  pdm_process.c          572 Process Started (29db):/opt/CA/ServiceDeskManager/bin/pdm_tomcat_nxd -s -t FS

07/13 17:16:01.46 testserver     proctor_testserve    8735 SIGNIFICANT  pdm_process.c          572 Process Started (29dc):/opt/CA/ServiceDeskManager/bin/pdm_tomcat_nxd -s -t VIZ

07/13 17:16:01.47 testserver     proctor_testserve    8735 SIGNIFICANT  pdm_process.c          572 Process Started (29dd):/opt/CA/ServiceDeskManager/bin/pdm_tomcat_nxd -s

07/13 17:16:01.56 testserver     pdm_tomcat          10715 SIGNIFICANT  pdm_tomcat.c           463 STARTUP of pdm_tomcat-testserver-FS

07/13 17:16:01.56 testserver     pdm_tomcat          10715 SIGNIFICANT  pdm_tomcat.c           716 Opening FS Tomcat log file: /opt/CA/ServiceDeskManager/log/pdm_tomcat_FS.log

07/13 17:16:01.56 testserver     pdm_tomcat          10716 SIGNIFICANT  pdm_tomcat.c           463 STARTUP of pdm_tomcat-testserver-VIZ

07/13 17:16:01.57 testserver     pdm_tomcat          10716 SIGNIFICANT  pdm_tomcat.c           716 Opening VIZ Tomcat log file: /opt/CA/ServiceDeskManager/log/pdm_tomcat_VIZ.log

07/13 17:16:01.57 testserver     pdm_tomcat          10717 SIGNIFICANT  pdm_tomcat.c           463 STARTUP of pdm_tomcat-testserver

07/13 17:16:01.57 testserver     pdm_tomcat          10717 SIGNIFICANT  pdm_tomcat.c           716 Opening SERVICEDESK Tomcat log file: /opt/CA/ServiceDeskManager/log/pdm_tomcat.log

07/13 17:16:01.60 testserver     pdm_tomcat          10715 SIGNIFICANT  pdm_tomcat.c          1338 Starting FS Tomcat: export NX_DISABLE_SIGNALS=Yes;/opt/CA/SharedComponents/JRE/1.7.0_10/bin/java -Djava.net.preferIPv4Stack=false -Xms64M -Xmx512M -Djavax.servlet.request.encoding=UTF-8 -Djavax.servlet.response.encoding=UTF-8 -Dfile.encoding=UTF-8 -XX:+UseAltSigs -Djaas.config=/opt/CAisd/add-ons/caflow/jaas.config -Djava.security.auth.login.config=/opt/CAisd/add-ons/caflow/jaas.config -Djdbc.baseDriver=oracle.jdbc.OracleDriver -Djavax.xml.transform.TransformerFactory=com.sun.org.apache.xalan.internal.xsltc.trax.TransformerFactoryImpl -Djava.awt.headless=true -Djava.endorsed.dirs="/opt/CA/SharedComponents/tomcat/7.0.23/common/endorsed" -classpath "/opt/CA/SharedComponents/tomcat/7.0.23/common/lib/tools.jar:/opt/CA/SharedComponents/JRE/1.7.0_10/lib/tools.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/bootstrap.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/tomcat-juli.jar:/opt/CAisd/java/lib/sqljdbc.jar:/opt/CAisd/java/lib/ojdbc14.jar" -Dcatalina.base="/opt/CAisd/bopcfg/www/CATALINA_BASE_FS" -Dcatalina.home="/opt/CA/SharedComponents/tomcat/7.0.23" -Djava.io.tmpdir="/opt/CAisd/bopcfg/www/CATALINA_BASE_FS/temp" org.apache.catalina.startup.Bootstrap start

07/13 17:16:01.61 testserver     pdm_tomcat          10716 SIGNIFICANT  pdm_tomcat.c          1338 Starting VIZ Tomcat: export NX_DISABLE_SIGNALS=Yes;/opt/CA/SharedComponents/JRE/1.7.0_10/bin/java -Djava.net.preferIPv4Stack=false -Xms64M -Xmx1024M -XX:+UseAltSigs -Djaas.config=/opt/CAisd/add-ons/caflow/jaas.config -Djava.security.auth.login.config=/opt/CAisd/add-ons/caflow/jaas.config -Djdbc.baseDriver=oracle.jdbc.OracleDriver -Djavax.xml.transform.TransformerFactory=com.sun.org.apache.xalan.internal.xsltc.trax.TransformerFactoryImpl -Djava.awt.headless=true -Djava.endorsed.dirs="/opt/CA/SharedComponents/tomcat/7.0.23/common/endorsed" -classpath "/opt/CA/SharedComponents/tomcat/7.0.23/common/lib/tools.jar:/opt/CA/SharedComponents/JRE/1.7.0_10/lib/tools.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/bootstrap.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/tomcat-juli.jar:/opt/CAisd/java/lib/sqljdbc.jar:/opt/CAisd/java/lib/ojdbc14.jar" -Dcatalina.base="/opt/CAisd/bopcfg/www/CATALINA_BASE_VIZ" -Dcatalina.home="/opt/CA/SharedComponents/tomcat/7.0.23" -Djava.io.tmpdir="/opt/CAisd/bopcfg/www/CATALINA_BASE_VIZ/temp" org.apache.catalina.startup.Bootstrap start

07/13 17:16:01.62 testserver     pdm_tomcat          10717 SIGNIFICANT  pdm_tomcat.c          1338 Starting SERVICEDESK Tomcat: export NX_DISABLE_SIGNALS=Yes;/opt/CA/SharedComponents/JRE/1.7.0_10/bin/java -Djava.net.preferIPv4Stack=false -Xms64M -Xmx512M -XX:+UseAltSigs -Djaas.config=/opt/CAisd/add-ons/caflow/jaas.config -Djava.security.auth.login.config=/opt/CAisd/add-ons/caflow/jaas.config -Djdbc.baseDriver=oracle.jdbc.OracleDriver -Djavax.xml.transform.TransformerFactory=com.sun.org.apache.xalan.internal.xsltc.trax.TransformerFactoryImpl -Djava.awt.headless=true -Djava.endorsed.dirs="/opt/CA/SharedComponents/tomcat/7.0.23/common/endorsed" -classpath "/opt/CA/SharedComponents/tomcat/7.0.23/common/lib/tools.jar:/opt/CA/SharedComponents/JRE/1.7.0_10/lib/tools.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/bootstrap.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/tomcat-juli.jar:/opt/CAisd/java/lib/sqljdbc.jar:/opt/CAisd/java/lib/ojdbc14.jar" -Dcatalina.base="/opt/CAisd/bopcfg/www/CATALINA_BASE" -Dcatalina.home="/opt/CA/SharedComponents/tomcat/7.0.23" -Djava.io.tmpdir="/opt/CAisd/bopcfg/www/CATALINA_BASE/temp" org.apache.catalina.startup.Bootstrap start

07/13 17:16:02.47 testserver     pdm_d_mgr            8729 SIGNIFICANT  mgr_slump_if.c        1221 Starting: $NX_ROOT/bin/pdm_maileater_nxd

07/13 17:16:02.48 testserver     proctor_testserve    8735 SIGNIFICANT  pdm_process.c          572 Process Started (29e6):/opt/CA/ServiceDeskManager/bin/pdm_maileater_nxd

07/13 17:16:02.61 testserver     pdm_tomcat          10715 SIGNIFICANT  pdm_tomcat.c          1352 FS Tomcat javaw process started (pid=10719)

07/13 17:16:02.61 testserver     pdm_tomcat          10716 SIGNIFICANT  pdm_tomcat.c          1352 VIZ Tomcat javaw process started (pid=10721)

07/13 17:16:02.62 testserver     pdm_tomcat          10717 SIGNIFICANT  pdm_tomcat.c          1352 SERVICEDESK Tomcat javaw process started (pid=10723)

07/13 17:16:03.69 testserver     domsrvr:wsp         10700 ERROR        majic.y               4612 mods/majic/wsp.mods:42 Producer not found at "{"

07/13 17:16:03.69 testserver     domsrvr:wsp         10700 FATAL        domsrvr.c              788 Could not parse wsp.mods

07/13 17:16:03.72 testserver     domsrvr             10701 ERROR        majic.y               4612 mods/majic/wsp.mods:42 Producer not found at "{"

07/13 17:16:03.72 testserver     domsrvr             10701 FATAL        domsrvr.c              788 Could not parse wsp.mods

07/13 17:16:04.48 testserver     pdm_d_mgr            8729 SIGNIFICANT  mgr_slump_if.c        1221 Starting: $NX_ROOT/bin/keit_daemon

07/13 17:16:04.49 testserver     proctor_testserve    8735 SIGNIFICANT  pdm_process.c          572 Process Started (29e7):/opt/CA/ServiceDeskManager/bin/keit_daemon

07/13 17:16:04.65 testserver     keit_daemon         10727 SIGNIFICANT  api.c                 1069 Slump object hash created with 131072 entries (2**17)

07/13 17:16:08.87 testserver     proctor_testserve    8735 ERROR        agt_slump_if.c        1178 Process cored (/opt/CA/ServiceDeskManager/bin/domsrvr -s spelsrvr -l domsrvr:wsp -c 'web:wsp' -D WSP_Domsrvr) MPID: 701 PID: 10700

07/13 17:16:08.87 testserver     pdm_d_mgr            8729 ERROR        daemon_obj.c          1976 Daemon wsp_domsrvr died: recycling dependencies

07/13 17:16:08.87 testserver     pdm_d_mgr            8729 SIGNIFICANT  mgr_slump_if.c        1221 Starting: $NX_ROOT/bin/domsrvr -s spelsrvr -l $NX_WSP_DOMSRVR -c '$NX_WSP_WEBENGINE' -D WSP_Domsrvr

07/13 17:16:09.87 testserver     pdm_d_mgr            8729 ERROR        daemon_obj.c          1976 Daemon domsrvr died: recycling dependencies

07/13 17:16:09.88 testserver     proctor_testserve    8735 SIGNIFICANT  pdm_process.c          572 Process Started (29e8):/opt/CA/ServiceDeskManager/bin/domsrvr -s spelsrvr -l domsrvr:wsp -c 'web:wsp' -D WSP_Domsrvr

07/13 17:16:09.88 testserver     proctor_testserve    8735 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/arcpur_srvr) MPID: 2bf PID: 29ce

07/13 17:16:10.17 testserver     domsrvr:wsp         10728 SIGNIFICANT  miscos.c               298 Multi-tenancy is OFF - single tenant environment

07/13 17:16:10.17 testserver     domsrvr:wsp         10728 SIGNIFICANT  domsrvr.c              635 STARTUP of domsrvr:wsp in multi-process mode; Spel: spelsrvr; virtdb: bpvirtdb_srvr

07/13 17:16:10.18 testserver     domsrvr:wsp         10728 SIGNIFICANT  api.c                 1069 Slump object hash created with 131072 entries (2**17)

07/13 17:16:10.89 testserver     proctor_testserve    8735 SIGNIFICANT  agt_slump_if.c        1213 Process stopped (/opt/CA/ServiceDeskManager/bin/arcpur_srvr return: None

07/13 17:16:10.89 testserver     proctor_testserve    8735 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/pdm_tomcat_nxd -s -t FS) MPID: 2cc PID: 29db

07/13 17:16:10.91 testserver     pdm_tomcat          10715 SIGNIFICANT  pdm_tomcat.c          1388 Stopping FS Tomcat javaw process (pid=10719): /opt/CA/SharedComponents/JRE/1.7.0_10/bin/java -Djava.net.preferIPv4Stack=false -Xms64M -Xmx512M -Djavax.servlet.request.encoding=UTF-8 -Djavax.servlet.response.encoding=UTF-8 -Dfile.encoding=UTF-8 -XX:+UseAltSigs -Djaas.config=/opt/CAisd/add-ons/caflow/jaas.config -Djava.security.auth.login.config=/opt/CAisd/add-ons/caflow/jaas.config -Djdbc.baseDriver=oracle.jdbc.OracleDriver -Djavax.xml.transform.TransformerFactory=com.sun.org.apache.xalan.internal.xsltc.trax.TransformerFactoryImpl -Djava.awt.headless=true -Djava.endorsed.dirs="/opt/CA/SharedComponents/tomcat/7.0.23/common/endorsed" -classpath "/opt/CA/SharedComponents/tomcat/7.0.23/common/lib/tools.jar:/opt/CA/SharedComponents/JRE/1.7.0_10/lib/tools.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/bootstrap.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/tomcat-juli.jar:/opt/CAisd/java/lib/sqljdbc.jar:/opt/CAisd/java/lib/ojdbc14.jar" -Dcatalina.base="/opt/CAisd/bopcfg/www/CATALINA_BASE_FS" -Dcatalina.home="/opt/CA/SharedComponents/tomcat/7.0.23" -Djava.io.tmpdir="/opt/CAisd/bopcfg/www/CATALINA_BASE_FS/temp" org.apache.catalina.startup.Bootstrap stop

07/13 17:16:11.87 testserver     proctor_testserve    8735 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/pdm_tomcat_nxd -s -t VIZ) MPID: 2cd PID: 29dc

07/13 17:16:11.89 testserver     pdm_tomcat          10716 SIGNIFICANT  pdm_tomcat.c          1388 Stopping VIZ Tomcat javaw process (pid=10721): /opt/CA/SharedComponents/JRE/1.7.0_10/bin/java -Djava.net.preferIPv4Stack=false -Xms64M -Xmx1024M -XX:+UseAltSigs -Djaas.config=/opt/CAisd/add-ons/caflow/jaas.config -Djava.security.auth.login.config=/opt/CAisd/add-ons/caflow/jaas.config -Djdbc.baseDriver=oracle.jdbc.OracleDriver -Djavax.xml.transform.TransformerFactory=com.sun.org.apache.xalan.internal.xsltc.trax.TransformerFactoryImpl -Djava.awt.headless=true -Djava.endorsed.dirs="/opt/CA/SharedComponents/tomcat/7.0.23/common/endorsed" -classpath "/opt/CA/SharedComponents/tomcat/7.0.23/common/lib/tools.jar:/opt/CA/SharedComponents/JRE/1.7.0_10/lib/tools.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/bootstrap.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/tomcat-juli.jar:/opt/CAisd/java/lib/sqljdbc.jar:/opt/CAisd/java/lib/ojdbc14.jar" -Dcatalina.base="/opt/CAisd/bopcfg/www/CATALINA_BASE_VIZ" -Dcatalina.home="/opt/CA/SharedComponents/tomcat/7.0.23" -Djava.io.tmpdir="/opt/CAisd/bopcfg/www/CATALINA_BASE_VIZ/temp" org.apache.catalina.startup.Bootstrap stop

Is this box built as new server? I mean, is it the swingbox type migration? If so, the usp_servers table has the enabled record with the current box that is the box before the migration, and the pdm_configure may show you the "Already following servers are using same Database: server-name-of-system-where-mdb-came-from. Make these servers as Inactive to proceed.". If so, I suppose the below knowledge doc may be effective. If the situation is not so, please ignore this comment.

Document ID:  TEC613359

Unable to run pdm_configure after copying an MDB from a Production Environment to Development or Test Environment

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec613359.aspx?intcmp=searchresult…