AnsweredAssumed Answered

Capture reason on Request Tickets

Question asked by diegolimabsb on Jul 1, 2015
Latest reply on Jul 1, 2015 by TMACUL

Hey guys !!!!


Theres a way to set the same rule to mandatory commennts when the urgency or impact is changed to request tickets?


On the priority matrix theres a option to capture reason, but only for problems and incidents tickets... =(