Hey guys !!!!
Theres a way to set the same rule to mandatory commennts when the urgency or impact is changed to request tickets?
On the priority matrix theres a option to capture reason, but only for problems and incidents tickets... =(
I, P, R, Incident/Problem and Requests tickets ==> Priority matrix was design just only for the Incident and Problem.
Exists one backlog of product requests and was this request was added to the backlog.
Just a question... Request tickets also have the Urgency, Impact and Priority, so why NO "Priority Calculation" matrix f…
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