Layer7 API Management

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  • 1.  Portal changes requests triggering emails to internal staff

    Posted Jul 02, 2015 04:38 PM

    Hello All,

    does anyone know if the Admins and internal users get notified via email if a Developer asks for a change of API Plan?

    I read that the OrgAdmin and Devs do get notified when their plans are approved/rejected and that is fine but what about when they are the ones asking, do the internal staff get notified?

     

    Thanks



  • 2.  Re: Portal changes requests triggering emails to internal staff

    Posted Jul 08, 2015 11:29 AM

    Hi GARMA26,

     

    I believe they do get notified via email as well as dashboard alerts on the user with the appropriate internal role for approving or rejecting such requests, yes. Have you seen this not occurring as expected in an environment, or was it just a general question for the future?

     

    Sincerely,

     

    Dustin Dauncey

    Support Engineer, Global Customer Success

    Email: API-Support@ca.com

    Phone: +1 800 225 5224

    Outside of North America - ca.com/us/worldwide.aspx

    CA API Management Community: ca.com/talkapi



  • 3.  Re: Portal changes requests triggering emails to internal staff

    Posted Jul 08, 2015 04:14 PM

    Hi Dustin,

    Thank you for the reply, that is what I thought too, but our customer is saying that it is not happening, so I am a bit confused,

    I will send them to support then, what do you think?

     

    Thanks

     

    Maurizio



  • 4.  Re: Portal changes requests triggering emails to internal staff
    Best Answer

    Posted Jul 08, 2015 04:23 PM

    Yes please, send them to Support and we can take care of it and investigate further. We will likely want to have a WebEx session with them.

     

    Sincerely,

     

    Dustin Dauncey

    Support Engineer, Global Customer Success

    Email: API-Support@ca.com

    Phone: +1 800 225 5224

    Outside of North America - ca.com/us/worldwide.aspx

    CA API Management Community: ca.com/talkapi