kanmr01

Incident Page for Service Desk Manager 14.1 cumulative#1 Updated

Discussion created by kanmr01 Employee on Jul 3, 2015
Latest reply on Jul 14, 2015 by Maheshwar_Kusuma

Hi All,

 

Incident page for Service Desk Manager 14.1 cumulative#1 has been updated with the following information:

 

 

Link:http://www.ca.com/us/support/ca-support-online/product-content/recommended-reading/product-related-technical-information/reported-incidents-with-first-cumulative-patches-of-ca-service-desk-r14_1.aspx

 

 

Incident7: Product Defect - PDM_LDAP_SYNC AND PDM_LDAP_IMPORT MAY FAIL

 

After applying first set of cumulative patches for Service Desk Manager r14.1, pdm_ldap_sync and pdm_ldap_import may stop working. Following error messages
can be seen in standard log files:

"ldap_sync 2736 SEVERE_ERROR bpmessage.c 779 BPMessage::operator[3]: index
out-of-bounds max = 2"

 

Steps to reproduce:

Execute the following command:
> pdm_ldap_sync -l "userid = ?" -c ""

 

Result:

pdm_ldap_sync fails to update the contact details.

Correction:

USRD 3241 - PDM_LDAP_SYNC AND PDM_LDAP_IMPORT MAY FAIL

 

 

With Regards,

Mridula

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