Service Operations Insight

  • 1.  How to change Alert Queue name or Create duplicate queue.

    Posted Jul 06, 2015 08:04 AM

    Hi Experts,

     

    Can any one tell me how to change the alert queue name or create a duplicate alert queue, So that I can change the name of alert queue.

    Thanks in Advance

     

    Kind Regards

    Saurabh Semwal



  • 2.  Re: How to change Alert Queue name or Create duplicate queue.

    Posted Jul 06, 2015 08:17 AM

    Hi Saurabh,

     

    Unfortunately it is not possible to copy or change name for alert queue once it is created.

     

    Thanks,

    Ashay



  • 3.  Re: How to change Alert Queue name or Create duplicate queue.

    Posted Jul 06, 2015 08:23 AM

    Hi Ashay,

     

    Is it possible to create a new alert queue using XML file or by importing some file.

     

    Regards

    Saurabh Semwal



  • 4.  Re: How to change Alert Queue name or Create duplicate queue.
    Best Answer

    Posted Jul 06, 2015 08:36 AM

    Hi Saurabh,

     

    As a workaround you can update the Queue name in 'AlertQueues' table followed by restart of SOI and UI.

     

    But this is not recommended method and will not be supported.

     

    Thanks,

    Ashay



  • 5.  Re: How to change Alert Queue name or Create duplicate queue.

    Posted Jul 07, 2015 02:07 AM

    Hi Saurabh,

     

    I tested little further and after updating Queue name in AlertQueue table followed by recycle of SOI and UI new name refletcts in console but their are no evidance about changed name queue in Auditor ('AuditRecords' table)

    as updates made directly to the DB.

     

    Again, the tested and appropriate method will be to create new queue and delete old queue. Any updates made to the DB manually will not be supported.

     

    Thanks,

    Ashay



  • 6.  Re: How to change Alert Queue name or Create duplicate queue.

    Posted Jul 09, 2015 03:06 AM

    Hi Ashay,

     

    Thanks For help.

     

    Regards

    Saurabh Semwal