IT Process Automation

  • 1.  How to send custom variable to PAM process from Service Desk

    Posted Jul 07, 2015 05:55 AM

    Hi all,

    When Service Desk and PAM are integrated via mail or file trigger I can send to PAM process custom variables.

    <param name="ParamOne">my param1</param>

    <param name="ParamTwo">my param2</param>

     

    Is it possible to send to PAM process custom variables also when Service Desk to PAM integration uses native way via events and macros? 

     

    Regards,

    Milan



  • 2.  Re: How to send custom variable to PAM process from Service Desk
    Best Answer

    Posted Jul 07, 2015 06:35 AM

    As far as i know this is not possible. Internally the intergation passes only the id of the object to the PAM process.

    As part of the PAM process you will have to use Service Desk web services or Service Desk operators to get information on the object record by using the ID that has been passed as input to the process. T